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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Preview
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      S

      Starweaver

      Personal Investing for Working Professionals

      Skills you'll gain: Risk Management, Tax Planning, Portfolio Management, Asset Management, Investments, Wealth Management, Financial Planning, Goal Setting, Finance, Equities, Planning

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Les bases de la gestion des clients et des concurrents avec Goldman Sachs 10,000 Women  

      Skills you'll gain: Competitive Analysis, Value Propositions, Business Strategies, Target Market, Competitive Intelligence, Customer Insights, Market Opportunities, Customer experience strategy (CX), Market Analysis

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Managers: Data-Driven Sales Forecasting

      Skills you'll gain: Sales Pipelines, Customer Engagement, Sales Management, Customer experience improvement, Sales Strategy, Generative AI Agents, Data Ethics, Sales Process, Sales, ChatGPT, Forecasting, Business Ethics

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Commencer avec la messagerie de Facebook pour une entreprise

      Skills you'll gain: Customer Service, Facebook, Customer Engagement, Customer experience improvement, Drive Engagement, Customer Communications Management, Social Media, Social Media Management, Business Communication, Business Strategy

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      Risk Management and Incident Response

      Skills you'll gain: Risk Analysis, Incident Response, Risk Management, Disaster Recovery, Business Continuity, Business Risk Management, Risk Mitigation, Governance Risk Management and Compliance, Threat Modeling, Continuous Monitoring, Crisis Management, Investigation, Vulnerability Assessments, Vulnerability Management, General Data Protection Regulation (GDPR)

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Gemini for Data Scientists and Analysts - Bahasa Indonesia

      Skills you'll gain: Customer Analysis, Customer Insights, Marketing Analytics, Data-Driven Decision-Making, Advanced Analytics, Analytics, Generative AI, Predictive Analytics, Data Processing, Google Cloud Platform, Data Analysis Software, Forecasting

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Landside Facility Planning

      Skills you'll gain: Land Development, Energy and Utilities, Building Information Modeling, Facility Management, Facility Operations, Transportation Operations, Building Design, Building Services Engineering, Capacity Planning, Supply Chain Planning, Environmental Engineering, Civil Engineering, Safety and Security, Forecasting

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Informes, paneles y éxito del cliente en Salesforce

      Skills you'll gain: Dashboard, Customer Success Management, Salesforce, Data Visualization, Sales Management, Sales, Business Reporting, Customer Relationship Management (CRM) Software, Customer Support, Customer Service, Data Analysis Software

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية استعمال التطبيق هبسبوت

      Skills you'll gain: Dashboard, HubSpot CRM, Business Reporting, User Accounts, Customer Relationship Management (CRM) Software, Account Management, Help Desk Support, Client Support

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Remplir les commandes sur Facebook

      Skills you'll gain: Facebook, Payment Processing, Shipping and Receiving, Order Fulfillment, Order Processing, Selling Techniques, Product Knowledge, E-Commerce, Marketing, Target Market, Social Media, Advertising

      Intermediate · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Use Data Canvas to Visualize and Design Queries

      Skills you'll gain: Data Presentation, Data Visualization Software, Query Languages, Data Integration, Data Analysis

      Beginner · Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      AJAX Next Level: Authentication, Servers, Projects & More

      Skills you'll gain: Web Applications, Front-End Web Development, PHP (Scripting Language), Server Side, Node.JS, Full-Stack Web Development, Back-End Web Development, HTML and CSS, Authentications, Web Servers, Restful API, Javascript, JSON, Web Development, Application Security, Authorization (Computing), Application Programming Interface (API), Servers, Browser Compatibility, Hypertext Markup Language (HTML)

      Beginner · Specialization · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Personal Investing for Working Professionals : Starweaver
    • Les bases de la gestion des clients et des concurrents avec Goldman Sachs 10,000 Women  : Goldman Sachs
    • GenAI for Sales Managers: Data-Driven Sales Forecasting: Coursera Instructor Network
    • Commencer avec la messagerie de Facebook pour une entreprise: Coursera Project Network
    • Risk Management and Incident Response: Packt
    • Gemini for Data Scientists and Analysts - Bahasa Indonesia: Google Cloud
    • Landside Facility Planning: L&T EduTech
    • Informes, paneles y éxito del cliente en Salesforce: Salesforce
    • كيفية استعمال التطبيق هبسبوت: Coursera Project Network
    • Remplir les commandes sur Facebook: Coursera Project Network

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    Advertising (9)
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    Social Media Marketing (9)
    Brand Management (7)

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