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    • Customer Insights

    Customer Insights Courses Online

    Explore customer insights methods for understanding consumer behavior. Learn to gather and analyze data to inform marketing and product development.

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    Explore the Customer Insights Course Catalog

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Flows Fundamentals

      Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Workflow Management, Process Design, Personalized Service, Cost Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Routing Fundamentals

      Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Administración de clientes potenciales en Salesforce

      Skills you'll gain: Sales Development, Salesforce, Campaign Management, Lead Generation, Sales Management, Sales Process, Customer Relationship Management (CRM) Software, Productivity Software, Data Import/Export, Email Marketing, Marketing Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Sales Managers: Data-Driven Sales Forecasting

      Skills you'll gain: Sales Pipelines, Sales Management, Sales Enablement, Sales Process, Sales, Sales Strategy, Customer Engagement, Sales Training, Generative AI Agents, Customer experience improvement, Lead Generation, Forecasting, Business Ethics, Prioritization

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Explore Data with Gemini in BigQuery

      Skills you'll gain: Google Cloud Platform, Query Languages, Data Access, Big Data, Business Intelligence, Ad Hoc Analysis, Analysis

      Beginner · Project · Less Than 2 Hours

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Sales Ops: Automating Workflow Efficiency

      Skills you'll gain: Generative AI Agents, HubSpot CRM, Customer Relationship Management (CRM) Software, Sales Process, Business Workflow Analysis, Business Process Automation, Sales Management, Customer Relationship Management, Lead Generation, Workflow Management, Process Analysis, Sales Strategy, Sales, Automation, Data Entry, Operational Efficiency

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Machinery for Concreting

      Skills you'll gain: Equipment Design, Maintenance, Repair, and Facility Services, Product Lifecycle Management, Construction, Construction Management, Automation Engineering, Digital Transformation, Data Maintenance, Hydraulics, Control Systems, 3D Modeling

      Advanced · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - Español

      Skills you'll gain: Data Migration, Data Pipelines, Dataflow, Data Processing, Google Cloud Platform, Cloud Storage, Big Data, Data Lakes, Data Architecture, Extract, Transform, Load, Data Integration, Data Transformation, Metadata Management, Automation, Serverless Computing

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      S

      Starweaver

      Personal Investing for Working Professionals

      Skills you'll gain: Portfolio Management, Investment Management, Investments, Tax Planning, Wealth Management, Risk Management, Financial Planning, Goal Setting, Finance, Equities, Financial Analysis, Decision Making

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      تتبع إجراءات زبائن الموقع باستخدام فيسبوك بيكسل

      Skills you'll gain: Facebook, Web Analytics, Social Media Marketing, Customer Analysis, User Accounts, E-Commerce

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Pavement Materials and Design (IRC and MoRTH)

      Skills you'll gain: Civil Engineering, Civil and Architectural Engineering, Structural Analysis, Construction, Failure Analysis, Engineering Software, Engineering Design Process, Engineering Calculations, Engineering Analysis, Laboratory Testing, Product Testing

      Advanced · Course · 1 - 4 Weeks

    • H

      H2O.ai

      H2O Hydrogen Torch Starter Course

      Skills you'll gain: Deep Learning, Applied Machine Learning, Artificial Intelligence, Computer Vision, Large Language Modeling, Image Analysis, Exploratory Data Analysis, Performance Tuning

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer insights courses

    • Amazon Connect Flows Fundamentals: Amazon Web Services
    • Amazon Connect Routing Fundamentals: Amazon Web Services
    • Administración de clientes potenciales en Salesforce: Salesforce
    • GenAI for Sales Managers: Data-Driven Sales Forecasting: Coursera Instructor Network
    • Explore Data with Gemini in BigQuery: Google Cloud
    • GenAI for Sales Ops: Automating Workflow Efficiency: Coursera Instructor Network
    • Machinery for Concreting: L&T EduTech
    • Introduction to Data Engineering on Google Cloud - Español: Google Cloud
    • Personal Investing for Working Professionals : Starweaver
    • تتبع إجراءات زبائن الموقع باستخدام فيسبوك بيكسل : Coursera Project Network

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