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Results for "inbound calls"
Coursera Project Network
Skills you'll gain: Microsoft Power Automate/Flow, Microsoft Power Platform, Document Management, Microsoft 365, Invoicing, Collaborative Software, Workflow Management, Automation
Skills you'll gain: Self Service Technologies, Session Initiation Protocols, Test Tools, Cloud-Based Integration, Development Testing, Natural Language Processing
Google Cloud
Skills you'll gain: Google Cloud Platform, Generative AI Agents, Cloud-Based Integration
Status: NewStatus: PreviewSkills you'll gain: Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Business Process Automation, Artificial Intelligence, Operational Efficiency, Natural Language Processing, Data Security
Google Cloud
Skills you'll gain: OpenAI, ChatGPT, Cloud API, Application Programming Interface (API), Prompt Engineering, Large Language Modeling
Status: FreeGeorgia Institute of Technology
Skills you'll gain: Telephone Skills, Verbal Communication Skills, Language Competency, Vocabulary, Professionalism, English Language, Communication
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management
Status: Free TrialSkills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Customer Support, Professionalism, LinkedIn, Communication
Status: FreeCoursera Project Network
Skills you'll gain: Self Service Technologies, Automation, Business Process Automation, Artificial Intelligence, Calendar Management, Prompt Engineering, Customer Service, Virtual Environment, Customer Communications Management, Scheduling, Company, Product, and Service Knowledge
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
Google Cloud
Skills you'll gain: Data Validation, Virtual Environment, Generative AI Agents, Prompt Engineering
Status: PreviewCoursera Instructor Network
Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing
In summary, here are 10 of our most popular inbound calls courses
- Use Power Automate & SharePoint to Automate Invoice Sending:Â Coursera Project Network
- Dialogflow CX: Enable IVR Features for your Voice Agent:Â Google Cloud
- Adding a Phone Gateway to a Virtual Agent:Â Google Cloud
- Generative AI in Customer Service Operations Training:Â Simplilearn
- Call Gemini using the OpenAI Library:Â Google Cloud
- Lesson | Telephone Language:Â Georgia Institute of Technology
- CVS Health Call Center Customer Service:Â CVS Health
- Preparing for Your Call Center Customer Service Role:Â CVS Health
- Synthflow for Beginners: Build a Voice AI Receptionist:Â Coursera Project Network
- Customer Service Fundamentals:Â Knowledge Accelerators
