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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      G

      Google

      Make the Sale: Build, Launch, and Manage E-commerce Stores

      Skills you'll gain: E-Commerce, Online Advertising, Order Fulfillment, Google Ads, Digital Advertising, Customer Engagement, Marketing, Advertising, Brand Strategy, Market Trend, Product Knowledge, Web Analytics, Process Optimization, Market Research, Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Unilever

      Customer Understanding and Digital Marketing Channels

      Skills you'll gain: Digital Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Marketing Channel, Target Audience, Customer Insights, Content Marketing, Persona Development, Performance Metric, E-Commerce, Email Marketing, Social Media Marketing, Customer Communications Management, Business Metrics, Brand Marketing, Search Engine Optimization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      206 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      N

      New York Institute of Finance

      Risk Management

      Skills you'll gain: Operational Risk, Credit Risk, Risk Management, Risk Modeling, Business Risk Management, Risk Appetite, Risk Management Framework, Risk Mitigation, Operational Analysis, Enterprise Risk Management (ERM), Governance Risk Management and Compliance, Risk Control, Governance, Lending and Underwriting, Derivatives, Capital Markets, Risk Analysis, Portfolio Management, Financial Market, Financial Regulation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.4K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Branding: The Creative Journey

      Skills you'll gain: Brand Strategy, Branding, Brand Marketing, Advertising Campaigns, Customer experience strategy (CX), Storytelling, Advertising, Logo Design, Content Marketing, Brand Management, Value Propositions, Brand Awareness, Production Planning, Customer experience improvement, Content Creation, Target Audience, Consumer Behaviour, Journalism, Creativity, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.7K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Scrum Master Certification

      Skills you'll gain: User Story, Kanban Principles, Backlogs, Behavior-Driven Development, Scaled Agile Framework, Agile Software Development, Test Driven Development (TDD), Agile Project Management, Cross-Functional Team Leadership, DevSecOps, Project Risk Management, Sprint Planning, DevOps, Agile Methodology, Risk Management, Program Management, Agile Product Development, Management Reporting, Sprint Retrospectives, Scrum (Software Development)

      4.6
      Rating, 4.6 out of 5 stars
      ·
      3.3K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Foundations of Business Intelligence

      Skills you'll gain: Stakeholder Engagement, Business Intelligence, Data Integration, Data Literacy, Business Analytics, Real Time Data, Data Modeling, Data Analysis, Dashboard, Data-Driven Decision-Making, Data Storytelling, Business Metrics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Cloud Support Associate

      Skills you'll gain: Microsoft 365, Microsoft Azure, Generative AI, Cloud Management, Role-Based Access Control (RBAC), Data Storage Technologies, Load Balancing, Cloud Computing, Cybersecurity, Productivity Software, Cloud Infrastructure, Azure Active Directory, Computer Systems, Microsoft Teams, Security Strategy, Virtual Local Area Network (VLAN), Collaborative Software, Disaster Recovery, Network Security, Network Protocols

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.1K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      D

      Dell

      Dell Technologies Becoming An Effective Seller

      Skills you'll gain: Sales Territory Management, Technical Sales, Solution Selling, Sales, Sales Strategy, Sales Process, Customer Relationship Building, Sales Prospecting, Complex Problem Solving, Customer Relationship Management, Business Relationship Management, AI Personalization, Customer Insights, Corporate Sustainability

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Customer-Centric IT Strategy

      Skills you'll gain: Technology Strategies, Design Thinking, IT Management, Prototyping, Human Centered Design, Solution Design, Cyber Risk, Customer experience strategy (CX), Business Process, Cybersecurity, Business Metrics, Performance Measurement, Business Strategy, Cost Benefit Analysis, Key Performance Indicators (KPIs), User Feedback, Artificial Intelligence

      4.6
      Rating, 4.6 out of 5 stars
      ·
      668 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California San Diego

      Interaction Design

      Skills you'll gain: Usability Testing, Design Research, User Experience Design, Interaction Design, Ideation, Experimentation, Design Elements And Principles, User Centered Design, Prototyping, Statistical Hypothesis Testing, Usability, Wireframing, Human Computer Interaction, Human Factors, Statistical Analysis, Collaborative Software, A/B Testing, Telecommuting, R Programming, Storyboarding

      4.5
      Rating, 4.5 out of 5 stars
      ·
      4K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Understanding User Needs

      Skills you'll gain: User Research, Qualitative Research, Design Research, Interviewing Skills, User Experience, User Experience Design, User Centered Design, Requirements Analysis, Research Methodologies, Needs Assessment, Research, Human Computer Interaction, Data Collection

      4.7
      Rating, 4.7 out of 5 stars
      ·
      528 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      Mapping the Mission: User Personas & Journey Design in Figma

      Skills you'll gain: Design Research, User Experience, Customer experience improvement

      Intermediate · Course · 1 - 4 Weeks

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    1…222324…416

    In summary, here are 10 of our most popular customer experience courses

    • Make the Sale: Build, Launch, and Manage E-commerce Stores: Google
    • Customer Understanding and Digital Marketing Channels: Unilever
    • Risk Management: New York Institute of Finance
    • Branding: The Creative Journey: IE Business School
    • Scrum Master Certification: LearnQuest
    • Foundations of Business Intelligence: Google
    • Microsoft Cloud Support Associate: Microsoft
    • Dell Technologies Becoming An Effective Seller: Dell
    • Customer-Centric IT Strategy: University of Virginia
    • Interaction Design: University of California San Diego

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