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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IESE Business School

      Parte 2: Design Thinking para la formulación de problemas

      Skills you'll gain: Design Thinking, User Research, Qualitative Research, Customer experience strategy (CX), Human Centered Design, Empathy, Problem Solving, Needs Assessment, Persona Development, Interviewing Skills

      Beginner Ā· Course Ā· 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Microsoft Copilot for Power BI: AI-Powered Report Insights

      Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Dashboard, Data Modeling, Business Intelligence, Microsoft Excel, Data Visualization Software, Microsoft Copilot, Data Integration, Interactive Data Visualization, Data-Driven Decision-Making, Data Manipulation, Data Transformation, Data Cleansing, ChatGPT

      Intermediate Ā· Course Ā· 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      Global Business Communication

      Skills you'll gain: Active Listening, Business Writing, Data Storytelling, Concision, Storytelling, Data Presentation, Non-Verbal Communication, Sales Presentation, Customer Relationship Management (CRM) Software, Sales Strategy, Writing, Persuasive Communication, Sales, Empathy, Business Communication, Rapport Building, Technical Communication, Communication, Communication Strategies, Marketing Communications

      Intermediate Ā· Specialization Ā· 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      Executive Communication & Data Leadership

      Skills you'll gain: Active Listening, Business Writing, Data Storytelling, Concision, Storytelling, Data Presentation, Non-Verbal Communication, Sales Presentation, Customer Relationship Management (CRM) Software, Sales Strategy, Writing, Persuasive Communication, Sales, Empathy, Technical Writing, Rapport Building, Verbal Communication Skills, Communication, Communication Strategies, Marketing Communications

      Intermediate Ā· Specialization Ā· 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Microsoft 365 Fundamentals (MS-900)

      Skills you'll gain: Identity and Access Management, Cloud Services, Microsoft Azure, Microsoft Teams, Security Controls, Endpoint Security, Cloud Solutions, Zero Trust Network Access, Cloud Computing, Azure Active Directory, Software As A Service, Role-Based Access Control (RBAC), Information Privacy

      Beginner Ā· Course Ā· 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Excel Fundamentals for Data Analysis

      Skills you'll gain: Excel Formulas, Microsoft Excel, Data Cleansing, Data Manipulation, Spreadsheet Software, Data Transformation, Data Validation, Data Analysis, Pivot Tables And Charts, Automation

      4.8
      Rating, 4.8 out of 5 stars
      Ā·
      4.1K reviews

      Intermediate Ā· Course Ā· 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google Cloud

      Introduction to Looker

      Skills you'll gain: Looker (Software), Dashboard, Business Intelligence, Data Analysis Software, Data Visualization Software, Data Governance, Data Modeling, Data Integration, Business Reporting, Self Service Technologies, Generative AI Agents, Application Programming Interface (API)

      Beginner Ā· Course Ā· 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      Microsoft Azure - Essentials

      Skills you'll gain: Microsoft Azure, Cloud Computing, Virtual Machines, Cloud Infrastructure, Application Deployment, Infrastructure As A Service (IaaS), Cloud Storage, General Networking, Windows PowerShell, Virtual Private Networks (VPN), Scalability, Load Balancing, Command-Line Interface

      Beginner Ā· Course Ā· 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Cisco Learning and Certifications

      Examining MPLS VPN Operation

      Skills you'll gain: Network Planning And Design, Network Engineering, Computer Networking, Network Administration, Border Gateway Protocol, Network Troubleshooting, Network Performance Management, Scalability

      Beginner Ā· Course Ā· 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Glasgow

      Strategic Business Leadership

      Skills you'll gain: Strategic Leadership, Business Transformation, Digital Transformation, Business Leadership, Innovation, Market Research, Cross-Functional Collaboration, Organizational Leadership, Leadership Development, Business Strategy, Leadership, Strategic Decision-Making, Organizational Strategy, Business Planning, Business Development, Leadership and Management, Competitive Analysis, Corporate Strategy, Business Management, Organizational Change

      Intermediate Ā· Specialization Ā· 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Master Svelte Framework - The Complete Course

      Skills you'll gain: Event-Driven Programming

      Intermediate Ā· Course Ā· 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      Strategic Leadership in Hospitality

      Skills you'll gain: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

      4.4
      Rating, 4.4 out of 5 stars
      Ā·
      94 reviews

      Intermediate Ā· Specialization Ā· 3 - 6 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Parte 2: Design Thinking para la formulación de problemas:Ā IESE Business School
    • Microsoft Copilot for Power BI: AI-Powered Report Insights:Ā Coursera Instructor Network
    • Global Business Communication:Ā Starweaver
    • Executive Communication & Data Leadership:Ā Starweaver
    • Microsoft 365 Fundamentals (MS-900) :Ā Packt
    • Excel Fundamentals for Data Analysis:Ā Macquarie University
    • Introduction to Looker:Ā Google Cloud
    • Microsoft Azure - Essentials:Ā EDUCBA
    • Examining MPLS VPN Operation:Ā Cisco Learning and Certifications
    • Strategic Business Leadership:Ā University of Glasgow

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