Skills you'll gain: Computer Networking, OSI Models, Network Troubleshooting, Routing Protocols, Network Administration, General Networking, TCP/IP, Network Architecture, Network Routing, Networking Hardware, Network Protocols, Virtual Private Networks (VPN), Network Infrastructure, Local Area Networks, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Wireless Networks, Network Security, Network Model, Data Integrity

Skills you'll gain: AI Personalization, Generative AI, Customer Support, Call Center Experience, Personalized Service, Customer Service, Customer experience improvement, Client Support, ChatGPT, Data Ethics, Business Process Automation, Self Service Technologies, Customer Insights, Customer Engagement, Customer experience strategy (CX), Automation, Prompt Engineering, Artificial Intelligence, Compliance Training, Operational Efficiency

Skills you'll gain: AI Personalization, Data Processing, Technical Design, Data Manipulation, Feature Engineering, Predictive Modeling, Python Programming, Applied Machine Learning, NumPy, Pandas (Python Package), Machine Learning Algorithms, Exploratory Data Analysis

Skills you'll gain: Generative AI Agents, Data Literacy, Cloud Computing Architecture, Generative AI, Cloud Computing, Cloud Security, Cloud Services, Cloud Infrastructure, Cloud Platforms, Data Mining, Cloud Solutions, Public Cloud, Cloud Storage, Data Analysis, Data Science, OpenAI, Data-Driven Decision-Making, ChatGPT, Business Process Automation, Business

Skills you'll gain: Endpoint Detection and Response, Incident Response, Identity and Access Management, Networking Hardware, Computer Security Incident Management, Cybersecurity, Cyber Threat Intelligence, Endpoint Security, Penetration Testing, Linux, IT Security Architecture, IT Service Management, Cyber Threat Hunting, Governance Risk Management and Compliance, Network Security, Data Security, Encryption, Professional Networking, Generative AI, Cyber Security Assessment

Skills you'll gain: Software Architecture, API Design, Object Oriented Design, Model View Controller, Software Design Patterns, Unified Modeling Language, Microservices, Systems Architecture, Service Oriented Architecture, Web Services, Software Design, Restful API, Simple Object Access Protocol (SOAP), Object Oriented Programming (OOP), Application Programming Interface (API), Maintainability, Software Systems, Solution Architecture, JSON, Java

Skills you'll gain: Dashboard, Stakeholder Engagement, Business Intelligence, Extract, Transform, Load, Tableau Software, Data Modeling, Data Pipelines, Database Design, Data Storytelling, Data Warehousing, Stakeholder Communications, Interviewing Skills, Data Visualization, Business Analysis, Data Integration, Business Process, SQL, Data Analysis, Applicant Tracking Systems, Resilience

Skills you'll gain: De-escalation Techniques, Greeting Customers, Inbound Calls, Data Entry, Customer Data Management, Telephone Skills, Personal Development, Customer Inquiries, Customer Service, Data Management, Teamwork, Verbal Communication Skills, Performance Measurement, Professional Development, Growth Mindedness, Business Metrics, Time Management, Communication, Problem Solving

Skills you'll gain: Sales Pipelines, Customer Success Management, Sales Process, Salesforce, Sales Operations, Dashboard, Prospecting and Qualification, Sales Support, Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Development, Lead Generation, Sales Enablement, Sales Management, Data Visualization, Sales, Customer Support, Business Reporting, Campaign Management, Data Import/Export

Skills you'll gain: Agile Software Development, Agile Methodology, Agile Project Management, DevOps, Sprint Planning, Cloud Computing Architecture, Cloud Computing, Cloud Security, Cloud Services, Cloud Infrastructure, User Story, Cloud Platforms, Cloud Solutions, Infrastructure as Code (IaC), Continuous Delivery, Cloud-Native Computing, Test Driven Development (TDD), Public Cloud, Backlogs, Continuous Integration

Skills you'll gain: Interviewing Skills, Applicant Tracking Systems, Resilience, Workforce Development, Professional Development, Prompt Engineering, Planning, Problem Solving, Branding, Generative AI, Business Writing, Communication

Skills you'll gain: Desktop Support, Technical Support, Computer Hardware, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Architecture, Computer Networking, Microsoft Windows, Technical Communication, Linux, Virtual Machines