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Results for "call center experience"
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems
Status: Free TrialUniversity of Washington
Skills you'll gain: Business Communication, Business Correspondence, Professional Networking, English Language, Writing, Telephone Skills, Vocabulary, Communication, Verbal Communication Skills, Business, Scheduling
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
Status: Free TrialSkills you'll gain: Serverless Computing, Full-Stack Web Development, Software Development Life Cycle, Node.JS, Restful API, Cloud-Native Computing, OpenShift, Kubernetes, CI/CD, Software Architecture, GitHub, React Redux, Web Development Tools, Microservices, Istio, MongoDB, Agile Methodology, Javascript, Professional Networking, Azure DevOps
Status: Free TrialSkills you'll gain: UI/UX Research, User Experience Design, Sprint Retrospectives, Cross Platform Development, Usability, User Centered Design, Human Centered Design, Web Content Accessibility Guidelines, Design Thinking, Wireframing, Prototyping, Sprint Planning
Status: NewStatus: Free TrialVanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Agentic systems, Generative AI Agents, Generative AI, OpenAI, Data Cleansing, Data Ethics, AI Personalization, Excel Formulas, Data Analysis, Artificial Intelligence, Large Language Modeling, Data Processing, Human Machine Interfaces, Software Development, Data Import/Export, Technical Communication, Unstructured Data, Automation
What brings you to Coursera today?
Status: Free TrialSkills you'll gain: Jupyter, Web Scraping, Python Programming, Data Collection, Object Oriented Programming (OOP), Pandas (Python Package), Programming Principles, Data Structures, NumPy, Data Processing, Data Manipulation, Application Programming Interface (API), Data Import/Export, Computer Programming, Data Analysis
Status: Free TrialCVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Inbound Calls, Data Entry, Customer Data Management, Telephone Skills, Personal Development, Customer Inquiries, Customer Service, Data Management, Teamwork, Verbal Communication Skills, Performance Measurement, Professional Development, Growth Mindedness, Business Metrics, Time Management, Communication, Problem Solving
Status: NewStatus: Free TrialCisco Learning and Certifications
Skills you'll gain: Network Performance Management, Wireless Networks, Network Routing, Network Monitoring, Routing Protocols, Network Switches, TCP/IP, Virtual Local Area Network (VLAN), Wide Area Networks, Network Troubleshooting, Interoperability, Network Administration, Network Protocols, Software-Defined Networking, Network Infrastructure, Computer Networking, Network Architecture, Network Analysis, IT Infrastructure, Configuration Management
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Generative AI, AI Personalization, Digital Advertising, Data Ethics, Email Marketing, Marketing, ChatGPT, Advertising, Digital Marketing, MarTech, Keyword Research, Advertising Campaigns, Content Creation, Artificial Intelligence, Large Language Modeling, Marketing Analytics, Social Media Marketing, Search Engine Optimization, Technical Writing
Status: Free TrialStatus: AI skillsGoogle
Skills you'll gain: UI/UX Research, User Research, Responsive Web Design, Wireframing, Usability Testing, Storyboarding, User Experience Design, Information Architecture, User Story, Design Research, Figma (Design Software), Sprint Retrospectives, Mockups, Cross Platform Development, Prototyping, User Experience, Usability, Persona (User Experience), Interviewing Skills, Applicant Tracking Systems
Status: Free TrialStatus: AI skillsSkills you'll gain: Prompt Engineering, Generative AI, Product Management, New Product Development, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Generative AI Agents, Project Management Life Cycle, Innovation, Commercialization, Artificial Intelligence, Market Analysis, Stakeholder Management, Business Planning, Product Lifecycle Management, Product Improvement, Stakeholder Engagement
In summary, here are 10 of our most popular call center experience courses
- CVS Health Call Center Customer Service:Â CVS Health
- Business English: Networking:Â University of Washington
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- IBM Full-Stack JavaScript Developer:Â IBM
- Foundations of User Experience (UX) Design:Â Google
- AI Agent Developer:Â Vanderbilt University
- Python for Data Science, AI & Development:Â IBM
- Call Center Customer Service:Â CVS Health
- Implementing Cisco Quality of Service:Â Cisco Learning and Certifications
- Generative AI for Digital Marketing:Â IBM
