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Results for "customer communications management"
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Corporate Communications, Internal Communications, Storytelling, Strategic Communication, Media Relations, Target Audience, Social Media, Business Communication, Public Relations, Crisis Management, Marketing Communications, Presentations, Media and Communications, Social Media Marketing, Diversity Equity and Inclusion Initiatives, Employee Retention, Employee Engagement, Drive Engagement, Communication, Diversity and Inclusion
Status: Free TrialColumbia University
Skills you'll gain: Construction Estimating, Project Schedules, Construction Management, Earned Value Management, Cost Estimation, Project Finance, Cost Management, Work Breakdown Structure, Construction Accounting, Environment Health And Safety, Building Information Modeling, Scheduling, Cost Control, Commercial Construction, Risk Management, Lean Methodologies, Project Estimation, Business Transformation, Finance, Construction
Status: Free TrialStatus: AI skillsSkills you'll gain: Project Closure, Agile Project Management, Project Management Life Cycle, Project Planning, Project Management, Project Controls, Milestones (Project Management), Communication Planning, Scope Management, Agile Methodology, Project Risk Management, Project Scoping, Sprint Retrospectives, Sprint Planning, Agile Product Development, Backlogs, Project Schedules, Project Performance, Interviewing Skills, Applicant Tracking Systems
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
Status: Free TrialUniversity of Pennsylvania
Skills you'll gain: Active Listening, Communication, Communication Strategies, Productivity, Business Communication, Persuasive Communication, Interpersonal Communications, Strategic Communication, Goal Setting, Rapport Building, Trustworthiness, Cooperation, Non-Verbal Communication, Negotiation, Adaptability
What brings you to Coursera today?
Status: Free TrialUniversity of Illinois Urbana-Champaign
Skills you'll gain: Mergers & Acquisitions, Portfolio Management, Financial Statements, Financial Analysis, Investments, Finance, Financial Management, Capital Budgeting, Corporate Finance, Financial Statement Analysis, Financial Accounting, Cash Flows, Business Valuation, Return On Investment, Accounting, Accrual Accounting, Revenue Recognition, Financial Policy, Behavioral Economics, Risk Management
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Status: Free TrialSkills you'll gain: Project Management Life Cycle, Project Management, Organizational Change, Change Management, Project Scoping, Leadership and Management, Organizational Structure, Project Planning, Project Closure, Agile Methodology, Waterfall Methodology, Communication Planning, Strategic Thinking, Decision Making
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
Status: Free TrialStatus: AI skillsSkills you'll gain: Prompt Engineering, Generative AI, Product Management, New Product Development, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Generative AI Agents, Project Management Life Cycle, Innovation, Commercialization, Artificial Intelligence, Market Analysis, Stakeholder Management, Business Planning, Product Lifecycle Management, Product Improvement, Stakeholder Engagement
Status: Free TrialUniversity of Illinois Urbana-Champaign
Skills you'll gain: Business Strategy, Conflict Management, Corporate Strategy, Trustworthiness, Organizational Structure, Organizational Strategy, Strategic Leadership, Governance, Leadership Development, Business Modeling, Stakeholder Management, Team Building, Team Leadership, Strategic Thinking, Innovation, Organizational Leadership, Leadership and Management, Business Leadership, Leadership, Negotiation
In summary, here are 10 of our most popular customer communications management courses
- Corporate Communications:Â University of California, Irvine
- Construction Management:Â Columbia University
- Google Project Management::Â Google
- Customer Relationship Management:Â Starweaver
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Improving Communication Skills:Â University of Pennsylvania
- Financial Management:Â University of Illinois Urbana-Champaign
- Introduction to Customer Service:Â CVS Health
- Foundations of Project Management:Â Google
- Customer Service Fundamentals:Â Knowledge Accelerators
