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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Simplilearn

      Lean Management and Six Sigma Green Belt Program

      Skills you'll gain: Lean Manufacturing, Lean Six Sigma, Process Mapping, Statistical Process Controls, Six Sigma Methodology, Failure Mode And Effects Analysis, Kaizen Methodology, Operational Efficiency, Process Improvement, Performance Measurement, Manufacturing Operations, Business Process, Quality Management, Operational Excellence, Statistical Analysis, Performance Metric, Waste Minimization, Process Capability, Continuous Improvement Process, Kanban Principles

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
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      Free Trial
      M

      Microsoft

      Product Launch and Post-Launch Management

      Skills you'll gain: Product Lifecycle Management, Quality Assurance and Control, Product Quality (QA/QC), Product Management, Release Management, Sales Strategy, New Product Development, Performance Analysis, Product Development, Product Testing, Promotional Strategies, Product Marketing, Generative AI, Key Performance Indicators (KPIs), Continuous Improvement Process, User Feedback, Risk Management, Data-Driven Decision-Making, Customer Insights, Cross-Functional Collaboration

      4.5
      Rating, 4.5 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
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      C

      Coursera

      YouTube Live: Streaming Engagement

      Skills you'll gain: Live Streaming, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Customer Relationship Building, Discussion Facilitation, Community Development, Technical Support

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera

      Creating Engaging Content for Facebook

      Skills you'll gain: Content Performance Analysis, Drive Engagement, Video Production, Photo/Video Production and Technology, Workflow Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      R

      Real Madrid Graduate School Universidad Europea

      AI in Fan Engagement

      Skills you'll gain: Marketing Analytics, AI Personalization, Predictive Analytics, Customer Engagement, Data-Driven Decision-Making, Customer Analysis, Marketing Strategies, MarTech, Emerging Technologies, Revenue Management, Brand Loyalty, Brand Marketing, Digital Media Strategy, Media Strategy, Digital Transformation, Content Management, Media Relations, Artificial Intelligence, Augmented Reality, Price Negotiation

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Agentes de IA generativa: transforma tu organización

      Skills you'll gain: Generative AI Agents, Generative AI, Customer experience improvement, Google Cloud Platform, Artificial Intelligence, Technology Strategies, Organizational Strategy, Application Development, Customer Engagement, Innovation

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
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      C

      Coursera Instructor Network

      Advanced UX Strategies for Product Managers

      Skills you'll gain: UI/UX Strategy, User Experience, User Experience Design, Design and Product, Data Storytelling, Experience Design, User Centered Design, Usability Testing, Product Improvement, User Research, Human Centered Design, Design Research, Figma (Design Software), User Feedback, Wireframing, Customer experience improvement, Storytelling, Prioritization

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
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      C

      Coursera

      TikTok Community: Engage & Build

      Skills you'll gain: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Social Media Content, Community Development

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      生成 AI エージェント: 組織の変革

      Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, Google Cloud Platform, Digital Transformation, Organizational Strategy, Business Solutions, Artificial Intelligence, Strategic Leadership, Organizational Change, Innovation, Technology Strategies, Customer Engagement

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
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      C

      Coursera

      Instagram Insights: Crack the Algorithm

      Skills you'll gain: Instagram, Social Media Content, Content Creation, Content Performance Analysis, Content Marketing, Social Media, Drive Engagement, Content Strategy, Social Media Strategy, Digital Media Strategy, Customer Engagement

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      U

      University of Colorado Boulder

      Sustainable Marketing and Consumer Trends

      Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Marketing Communications, Brand Marketing, Advertising, Regulatory Compliance, Market Opportunities, Digital Marketing, Engineering Management, Emerging Technologies

      Build toward a degree

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Skillshare

      Freelance Editing: Launch & Build Your Video Editing Career

      Skills you'll gain: Video Editing, Client Services, Customer Relationship Management, Social Media Marketing, Goal Setting, Marketing, Entrepreneurship, Compensation Strategy, Business Planning, Organizational Skills

      Mixed · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Lean Management and Six Sigma Green Belt Program: Simplilearn
    • Product Launch and Post-Launch Management: Microsoft
    • YouTube Live: Streaming Engagement: Coursera
    • Creating Engaging Content for Facebook: Coursera
    • AI in Fan Engagement: Real Madrid Graduate School Universidad Europea
    • Agentes de IA generativa: transforma tu organización: Google Cloud
    • Advanced UX Strategies for Product Managers: Coursera Instructor Network
    • TikTok Community: Engage & Build: Coursera
    • 生成 AI エージェント: 組織の変革: Google Cloud
    • Instagram Insights: Crack the Algorithm: Coursera

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    Social Media Marketing (9)
    Brand Management (7)

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