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Results for "customer communications management"
Skills you'll gain: Dashboard, Data Storytelling, Data Warehousing, SQL, Data Presentation, Data Governance, Data Security, Data Migration, Database Design, Interactive Data Visualization, Descriptive Statistics, Data Mining, Cloud Storage, Data Visualization Software, Extract, Transform, Load, IBM DB2, Data Management, Relational Databases, MySQL, Excel Formulas
University of Pennsylvania
Skills you'll gain: Active Listening, Communication, Communication Strategies, Persuasive Communication, Verbal Communication Skills, Interpersonal Communications, Business Communication, Strategic Communication, Rapport Building, Goal Setting, Relationship Building, Non-Verbal Communication, Cooperation, Negotiation, Emotional Intelligence, Competitive Analysis
Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Project Coordination, Organizational Skills, Agile Methodology, Project Planning, Waterfall Methodology, Cross-Functional Collaboration, Communication, Decision Making
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free
Yale University
Skills you'll gain: Investment Banking, Risk Management, Financial Market, Financial Regulation, Financial Services, Finance, Business Risk Management, Securities (Finance), Financial Policy, Capital Markets, Behavioral Economics, Banking, Corporate Finance, Governance, Insurance, Underwriting, Equities, Derivatives, Mortgage Loans, Decision Making
ESSEC Business School
Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Asset Management, Hospitality, Marketing, Demand Planning, Marketing Strategies, Financial Analysis, Marketing Channel, Business Strategy, Customer Demand Planning, Presentations, Booking (Sales)
Vanderbilt University
Skills you'll gain: ChatGPT, Project Planning, Generative AI, Risk Analysis, Milestones (Project Management), Timelines, Project Risk Management, Project Management, Artificial Intelligence, Organizational Skills, Project Implementation, Project Coordination, Project Documentation, Taking Meeting Minutes, Project Schedules, Work Breakdown Structure, Business Metrics, Creative Thinking, Creative Problem-Solving, Natural Language Processing
Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Databases, Business-To-Consumer
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
- Status: Free
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Data Management, Email Marketing, Marketing Materials, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
Google
Skills you'll gain: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Product Roadmaps, Sprint Retrospectives, Employee Coaching, Team Management, Cross-Functional Collaboration, Prioritization
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
In summary, here are 10 of our most popular customer communications management courses
- IBM Data Management:Â IBM
- Improving Communication Skills:Â University of Pennsylvania
- Foundations of Project Management:Â Google
- Introduction to Customer Service:Â CVS Health
- Financial Markets:Â Yale University
- Hotel Management: Distribution, Revenue and Demand Management:Â ESSEC Business School
- ChatGPT for Project Management - Leveraging AI for Success:Â Vanderbilt University
- Sales and CRM Overview:Â Salesforce
- Call Center Customer Service:Â CVS Health
- Introduction to CRM with HubSpot:Â Coursera Project Network