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Explore the Customer Experience Course Catalog
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Customer Data Management, Analytics, Marketing, Data Collection, Market Research, Regression Analysis, Consumer Behaviour, Correlation Analysis
- Status: Free TrialStatus: AI skills
Google
Skills you'll gain: Data Storytelling, Rmarkdown, Data Literacy, Data Visualization, Data Presentation, Data Ethics, Data Cleansing, Interactive Data Visualization, Data Validation, Ggplot2, Tableau Software, Sampling (Statistics), Presentations, Spreadsheet Software, Data Analysis, Data Visualization Software, Stakeholder Communications, LinkedIn, Interviewing Skills, Applicant Tracking Systems
- Status: Free TrialStatus: AI skills
Skills you'll gain: Data Storytelling, Search Engine Marketing, Media Planning, Social Media Marketing, Google Ads, Email Marketing, Social Media Strategy, Search Engine Optimization, Order Fulfillment, Social Media Management, Performance Measurement, Spreadsheet Software, A/B Testing, Customer Retention, E-Commerce, Campaign Management, Loyalty Programs, Marketing, Interviewing Skills, Applicant Tracking Systems
- Status: Free Trial
Skills you'll gain: Software Development Life Cycle, Agile Software Development, User Story, Sprint Retrospectives, Software Architecture, Development Environment, Agile Methodology, DevOps, Kanban Principles, Engineering Software, Scrum (Software Development), Information Technology, Software Design, Software Development Tools, Computer Hardware, Software Engineering, Sprint Planning, Leadership, Risk Management, Communication
- Status: Free
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer Support, Customer experience improvement, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Business Process Automation, Data Ethics, Automation, Business Ethics
Georgia Institute of Technology
Skills you'll gain: User Experience Design, Prototyping, User Centered Design, Usability, Requirements Analysis, UI/UX Research, Interaction Design, User Interface (UI) Design, Usability Testing, User Research
- Status: Free Trial
Skills you'll gain: Search Engine Marketing, Google Ads, Search Engine Optimization, Target Audience, Digital Marketing, Online Advertising, Web Analytics and SEO, Persona Development, Keyword Research, Pay Per Click Advertising, Digital Advertising, Marketing, Advertising Campaigns, Marketing Strategies, Customer Acquisition Management, Lead Generation, Google Analytics
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Financial Statements, Return On Investment, Financial Statement Analysis, Financial Reporting, Capital Budgeting, Financial Accounting, Financial Modeling, Working Capital, Balance Sheet, Accrual Accounting, Accounting, Cash Flows, Income Statement, Finance, Financial Analysis, Tax Planning, Equities, Financial Planning, Corporate Finance, Business Valuation
- Status: Free Trial
Skills you'll gain: Customer Retention, Loyalty Programs, E-Commerce, Customer Relationship Management, Customer Service, Marketing, Digital Marketing, Web Analytics, Data-Driven Decision-Making, Marketing Analytics, Performance Analysis, Customer Insights, Business Metrics
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- Customer Analytics: University of Pennsylvania
- Google Data Analytics: Google
- Google Digital Marketing & E-commerce: Google
- IBM IT Scrum Master: IBM
- Introduction to CRM with HubSpot: Coursera Project Network
- GenerativeAI for Customer Success: Coursera Instructor Network
- Introduction to User Experience Design : Georgia Institute of Technology
- Attract and Engage Customers with Digital Marketing: Google
- Introduction to Finance and Accounting: University of Pennsylvania
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google