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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      C

      Coursera

      Flow Forward: Mastering User Journeys & Wireframing in Figma

      Skills you'll gain: User Experience Design, User Flows, Figma (Design Software), Usability, User Interface (UI), User Centered Design, Wireframing, User Research

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera

      Mapping the Mission: User Personas & Journey Design in Figma

      Skills you'll gain: UI/UX Strategy, Customer Insights

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera

      User DNA: Crafting Personas & Journey Maps in Miro

      Skills you'll gain: User Experience Design, Persona (User Experience), User Experience, Design Research, User Research, User Centered Design, Usability, User Flows, Persona Development, Research, Qualitative Research, Design Software, Graphical Tools, Prioritization

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM Product Manager

      Skills you'll gain: Usability Testing, New Product Development, Product Management, Product Lifecycle Management, Agile Software Development, Product Development, Innovation, Product Roadmaps, Agile Methodology, Kanban Principles, Product Planning, Product Strategy, Product Testing, Project Management Life Cycle, Agile Project Management, User Story, Stakeholder Engagement, Sprint Retrospectives, Agile Product Development, Leadership

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3.7K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      G

      Google

      Google UX Design

      Skills you'll gain: Responsive Web Design, Storyboarding, Wireframing, User Experience Design, UI/UX Research, Usability Testing, Information Architecture, Presentations, User Research, Figma (Design Software), Design Reviews, Persona (User Experience), Web Content Accessibility Guidelines, Mobile Development, User Story, Cross Platform Development, Data Ethics, Usability, Interviewing Skills, Applicant Tracking Systems

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      92K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Python for Data Science, AI & Development

      Skills you'll gain: Data Import/Export, Programming Principles, Web Scraping, Python Programming, Jupyter, Data Structures, Data Processing, Pandas (Python Package), Data Manipulation, JSON, Computer Programming, Restful API, NumPy, Object Oriented Programming (OOP), Scripting, Application Programming Interface (API), Automation, Data Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      42K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      S

      Simplilearn

      Generative AI in Customer Service Operations Training

      Skills you'll gain: Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Business Process Automation, Artificial Intelligence, Operational Efficiency, Natural Language Processing, Data Security

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Make the Sale: Build, Launch, and Manage E-commerce Stores

      Skills you'll gain: Order Fulfillment, E-Commerce, Google Ads, Digital Advertising, Customer experience improvement, Market Research, Sales, Marketing Strategies, Market Trend, Process Optimization, Web Design and Development, Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Analytics, Workflow Management, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      S

      S.P. Jain Institute of Management and Research

      Journey Towards Self Mastery

      Skills you'll gain: Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Mindfulness, Compassion, Composure, Cognitive flexibility, Stress Management, Creativity, Critical Thinking, Resilience, Adaptability, Decision Making

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Power BI Data Analyst

      Skills you'll gain: Power BI, Microsoft Excel, Data Analysis, Data Visualization, Data Storage, Data Collection, Data Quality, Business Intelligence, Timelines, Microsoft Power Platform, Advanced Analytics, Database Design, Statistical Reporting, Statistical Visualization, Analytical Skills, Data Integration, Data Storage Technologies, SQL, Data Manipulation, Microsoft SQL Servers

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7.7K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Introduction to Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      248 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Flow Forward: Mastering User Journeys & Wireframing in Figma: Coursera
    • Mapping the Mission: User Personas & Journey Design in Figma: Coursera
    • User DNA: Crafting Personas & Journey Maps in Miro: Coursera
    • IBM Product Manager: IBM
    • Google UX Design: Google
    • Python for Data Science, AI & Development: IBM
    • Generative AI in Customer Service Operations Training: Simplilearn
    • Make the Sale: Build, Launch, and Manage E-commerce Stores: Google
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
    • Journey Towards Self Mastery: S.P. Jain Institute of Management and Research

    Skills you can learn in Marketing

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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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