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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Preview
      Preview
      N

      Northwestern University

      ¿Qué son los medios sociales?

      Skills you'll gain: Social Media Marketing, Target Audience, Social Media, Social Media Strategy, Marketing, Digital Media Strategy, Consumer Behaviour, Market Trend, Market Analysis, Network Analysis, Community Development, Real Time Data, Peer Review

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Improving Diagnostic Accuracy with GenAI

      Skills you'll gain: Prompt Engineering, Generative AI, Health Informatics, Data Ethics, Healthcare Ethics, Precision Medicine, Patient Evaluation, Health Technology, Treatment Planning, Data Integration, Medical Science and Research, Medical Imaging, Artificial Intelligence

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      E-commerce Marketing and Email Campaigns

      Skills you'll gain: Email Marketing, E-Commerce, Customer experience strategy (CX), Customer Relationship Building, Online Advertising, Business Strategies, Sales, Copywriting, Automation, Decision Making

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free
      Free
      C

      Coursera Project Network

      Data Querying in C#: Ecommerce Analytics API

      Skills you'll gain: Restful API, ASP.NET, Object-Relational Mapping, C# (Programming Language), Back-End Web Development, Application Programming Interface (API), Query Languages, Maintainability, Data Manipulation, Relational Databases

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      U

      University of Illinois Urbana-Champaign

      Conceptos y lenguaje de las organizaciones

      Skills you'll gain: Business Analytics, Business, Accounting, Data Visualization Software, Business Management, Business Strategy, Performance Measurement, Business Communication, Business Metrics, Strategic Thinking, Organizational Strategy, Data Analysis, Marketing, Strategic Marketing, Consumer Behaviour, Value Propositions

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Hands-on with MS Teams

      Skills you'll gain: Security Information and Event Management (SIEM), Active Directory, Compliance Management, System Configuration, Remote Access Systems, User Accounts, Configuration Management, Telecommuting, Live Streaming, Authorization (Computing), Network Analysis

      Intermediate · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Crafting AI Identities: Strategies & Ethical Considerations

      Skills you'll gain: AI Personalization, Persona (User Experience), Diversity and Inclusion, Customer experience improvement, Artificial Intelligence, Data Ethics, User Experience Design, Human Computer Interaction, Design Strategies, Ethical Standards And Conduct, User Research, Human Centered Design, User Centered Design

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      How Technology Will Shape Marketing with Jagdish Sheth

      Skills you'll gain: Digital Advertising, Marketing, MarTech, Advertising, Digital Transformation, Sales, Global Marketing, Real Time Data, Digital Marketing, Promotions and Campaigns, Consumer Behaviour, E-Commerce

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Cognitive Vitality in a Dynamic Workplace

      Skills you'll gain: Safety Culture, Crisis Management, Mental Health, Human Resource Policies, Communication, Employee Engagement, Mindfulness, Empathy, Stress Management, Resilience, Diversity and Inclusion

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Building a Strong Business Foundation

      Skills you'll gain: Business Modeling, User Research, Value Propositions, Entrepreneurship, Business Planning, Customer Engagement, Business Marketing, Financial Management, Business Development, Marketing Strategies, Business, User Feedback, Email Marketing, Social Media Marketing, Search Engine Optimization

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Ventas entrantes

      Skills you'll gain: Sales Presentations, Prospecting and Qualification, Sales Prospecting, Sales Strategy, Sales Process, Lead Generation, Persona Development, Sales, Target Audience, Customer Analysis, Personalized Service, Prioritization, Customer Engagement, Needs Assessment

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced IT Tools, Career Prep, and System Management

      Skills you'll gain: Linux Administration, Linux, Systems Administration, System Configuration, System Monitoring, Data Storage Technologies, File Systems, System Support, Network Troubleshooting, Information Technology, Virtualization, Technical Communication

      Advanced · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • ¿Qué son los medios sociales?: Northwestern University
    • Improving Diagnostic Accuracy with GenAI: Coursera Instructor Network
    • E-commerce Marketing and Email Campaigns : SkillUp EdTech
    • Data Querying in C#: Ecommerce Analytics API: Coursera Project Network
    • Conceptos y lenguaje de las organizaciones: University of Illinois Urbana-Champaign
    • Hands-on with MS Teams: Packt
    • Crafting AI Identities: Strategies & Ethical Considerations: Coursera Instructor Network
    • How Technology Will Shape Marketing with Jagdish Sheth: Kennesaw State University
    • Cognitive Vitality in a Dynamic Workplace : University of Alberta
    • Building a Strong Business Foundation: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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