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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Cognitive Vitality in a Dynamic Workplace

      Skills you'll gain: Safety Culture, Crisis Management, Mental Health, Human Resource Policies, Communication, Employee Engagement, Mindfulness, Empathy, Stress Management, Resilience, Diversity and Inclusion

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced IT Tools, Career Prep, and System Management

      Skills you'll gain: Linux Administration, Linux, Systems Administration, System Configuration, System Monitoring, Data Storage Technologies, File Systems, System Support, Network Troubleshooting, Information Technology, Virtualization, Technical Communication

      Advanced · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      Z

      Zoho Corporation

      Key Skillsets for a Sales Representative

      Skills you'll gain: Sales, General Sales Practices, Customer Relationship Management (CRM) Software, Verbal Communication Skills, Sales Strategy, Sales Process, Customer Relationship Management, Communication, Closing (Sales), Sales Management, Active Listening, Business Software, Spreadsheet Software, Productivity Software, Problem Solving, Business Writing, Relationship Building, Non-Verbal Communication, Value Propositions, Critical Thinking

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Maryland, College Park

      Modern Product Leadership

      Skills you'll gain: User Story, Product Roadmaps, Team Motivation, Stakeholder Management, Leadership, Team Leadership, Strategic Leadership, Team Performance Management, Product Management, Product Strategy, Influencing, Team Building, Product Development, Decision Making, Scalability, Agile Methodology, Negotiation

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Créer un Business Model Canva avec Mural

      Skills you'll gain: Business Modeling, Presentations, Customer Relationship Management, Business Planning, Business Strategy, Entrepreneurship, Collaborative Software, New Business Development, Value Propositions, Account Management

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      U

      University of Illinois Urbana-Champaign

      الأخلاقيات والثقافة ووجهات النظر العالمية

      Skills you'll gain: Business Ethics, Corporate Sustainability, Cultural Diversity, Global Marketing, Cultural Sensitivity, Environmental Social And Corporate Governance (ESG), Stakeholder Management, Intercultural Competence, Brand Management, Corporate Communications, Consumer Behaviour, Decision Making

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Product Reviews Text-based Search - OpenAI Text Embedding

      Skills you'll gain: Generative AI, Text Mining, Python Programming, Dimensionality Reduction, OpenAI, Unstructured Data, Data Analysis, Application Programming Interface (API), Natural Language Processing

      Intermediate · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Gemini for Data Scientists and Analysts - Español

      Skills you'll gain: Customer Analysis, Data-Driven Decision-Making, Target Audience, Customer Insights, Marketing Analytics, Customer Data Management, Business Analytics, Advanced Analytics, Data Analysis, Predictive Analytics, Marketing Strategies, Generative AI, Forecasting

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      Z

      Zoho Corporation

      Roles and Responsibilities of a Sales Representative

      Skills you'll gain: Account Management, Customer Acquisition Management, Prospecting and Qualification, Sales, Customer Relationship Management (CRM) Software, General Sales Practices, Sales Management, Sales Process, Lead Generation, Sales Strategy, Cross-Functional Collaboration, Customer Relationship Building, Upselling, Organizational Structure, Prioritization

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Emerging Markets - Jagdish Sheth

      Skills you'll gain: Regulatory Compliance, Compliance Management, Global Marketing, Innovation, Corporate Sustainability, Marketing Strategies, Market Analysis, Business Strategy, Market Opportunities, Market Trend, Consumer Behaviour

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت

      Skills you'll gain: HubSpot CRM, Dashboard, Marketing Analytics, Customer Relationship Management, Marketing Automation, Marketing, Lead Generation, Business Strategy, Business

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      U

      University of Virginia

      디지털 제품 경영: 현대적 기본 원칙

      Skills you'll gain: Product Management, Innovation, Product Development, Product Roadmaps, Customer Acquisition Management, Business Metrics, Customer Retention, Team Management, Agile Methodology, Customer experience strategy (CX), Product Testing, Lean Methodologies, Stakeholder Communications, Data-Driven Decision-Making

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Cognitive Vitality in a Dynamic Workplace : University of Alberta
    • Advanced IT Tools, Career Prep, and System Management: Packt
    • Key Skillsets for a Sales Representative: Zoho Corporation
    • Modern Product Leadership: University of Maryland, College Park
    • Créer un Business Model Canva avec Mural: Coursera Project Network
    • الأخلاقيات والثقافة ووجهات النظر العالمية: University of Illinois Urbana-Champaign
    • Product Reviews Text-based Search - OpenAI Text Embedding: Coursera Project Network
    • Gemini for Data Scientists and Analysts - Español: Google Cloud
    • Roles and Responsibilities of a Sales Representative : Zoho Corporation
    • Emerging Markets - Jagdish Sheth: Kennesaw State University

    Skills you can learn in Marketing

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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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