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    Results for "service management"

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: Personalized Service, AI Personalization, Generative AI, Customer Service, Customer experience improvement, User Feedback, Business Workflow Analysis, Customer Analysis, Workflow Management, Customer Insights, Artificial Intelligence, Business Ethics, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Google Business Intelligence

      Skills you'll gain: Dashboard, Stakeholder Engagement, Business Intelligence, Extract, Transform, Load, Tableau Software, Data Modeling, Data Pipelines, Database Design, Data Storytelling, Data Warehousing, Stakeholder Communications, Interviewing Skills, Data Visualization, Business Analysis, Data Integration, Business Process, SQL, Data Analysis, Applicant Tracking Systems, Resilience

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      4.3K reviews

      Advanced · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      P

      PwC

      Data Analysis and Presentation Skills: the PwC Approach

      Skills you'll gain: Dashboard, Data Visualization, Excel Formulas, Presentations, Interactive Data Visualization, Data Storytelling, Data Presentation, Microsoft PowerPoint, Data Visualization Software, Analytics, Customer Analysis, Business Analytics, Verbal Communication Skills, Data Analysis, Business Intelligence, Microsoft Excel, Data-Driven Decision-Making, Consulting, Data Modeling, Data Cleansing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      11K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      U

      Università Bocconi

      Arts and Heritage Management

      Skills you'll gain: Branding, Brand Management, Marketing Management, Business Management, Asset Management, Innovation, Consumer Behaviour, Fundraising, Marketing, Customer experience improvement, Customer Engagement, Sustainability Reporting, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.5K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Copenhagen Business School

      Leadership in 21st Century Organizations

      Skills you'll gain: Talent Management, Crisis Management, Organizational Change, Team Motivation, Governance, Collaboration, Team Building, Leadership, Change Management, Organizational Leadership, Team Management, Drive Engagement, Business Leadership, Team Leadership, Innovation, Culture Transformation, Communication, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.3K reviews

      Mixed · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Meta Back-End Developer

      Skills you'll gain: Full-Stack Web Development, Database Design, Version Control, Unix Commands, Restful API, Django (Web Framework), Relational Databases, Git (Version Control System), SQL, HTML and CSS, API Design, GitHub, Database Management, Application Programming Interface (API), MySQL, Data Structures, Object Oriented Programming (OOP), Computer Programming, Python Programming, Cloud Hosting

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      9.4K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Java Programming and Software Engineering Fundamentals

      Skills you'll gain: HTML and CSS, Software Design, Cascading Style Sheets (CSS), Java, Web Design, Java Programming, Debugging, Programming Principles, Event-Driven Programming, Software Development Tools, Web Development, Algorithms, Program Development, Object Oriented Programming (OOP), Data Structures, Web Applications, Computer Programming, Software Engineering, Javascript, Data Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      22K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      N

      New York Institute of Finance

      Operational Risk Management: Frameworks & Strategies

      Skills you'll gain: Operational Risk, Risk Management Framework, Risk Management, Business Risk Management, Risk Appetite, Operational Analysis, Governance Risk Management and Compliance, Enterprise Risk Management (ERM), Risk Control, Risk Mitigation, Governance, Risk Analysis, Internal Controls, Regulatory Requirements, Trend Analysis, Key Performance Indicators (KPIs)

      4.6
      Rating, 4.6 out of 5 stars
      ·
      378 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      IT Security: Defense against the digital dark arts

      Skills you'll gain: Information Systems Security, Network Security, Cybersecurity, Application Security, Cyber Attacks, Security Awareness, Encryption, Information Technology, Cryptography, Identity and Access Management, Security Management, Network Administration, Authentications, Authorization (Computing), Threat Detection, Hardening, Malware Protection, Virtual Private Networks (VPN), Wireless Networks, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      25K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Project Execution: Running the Project

      Skills you'll gain: Project Closure, Project Management Life Cycle, Project Controls, Project Management, Project Performance, Quality Management, Team Leadership, Project Documentation, Sprint Retrospectives, Continuous Improvement Process, Risk Management, Quality Assurance and Control, Stakeholder Communications, Data-Driven Decision-Making, Strategic Thinking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9.7K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Meta Android Developer

      Skills you'll gain: Android Studio, React Native, Version Control, Responsive Web Design, Test Driven Development (TDD), Unix Commands, User Interface and User Experience (UI/UX) Design, User Research, Restful API, UI/UX Research, Git (Version Control System), Usability Testing, React.js, User Experience Design, GitHub, Jest (JavaScript Testing Framework), Data Structures, Android Development, Kotlin, Javascript

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      8.8K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      É

      École Polytechnique Fédérale de Lausanne

      Smart Cities – Management of Smart Urban Infrastructures

      Skills you'll gain: Transportation Management, Asset Management, Infrastructure Architecture, Governance, Systems Thinking, Digital Transformation, Internet Of Things, Data Management, Stakeholder Management, Emerging Technologies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular service management courses

    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Google Business Intelligence: Google
    • Data Analysis and Presentation Skills: the PwC Approach: PwC
    • Arts and Heritage Management: Università Bocconi
    • Leadership in 21st Century Organizations: Copenhagen Business School
    • Meta Back-End Developer: Meta
    • Java Programming and Software Engineering Fundamentals: Duke University
    • Operational Risk Management: Frameworks & Strategies: New York Institute of Finance
    • IT Security: Defense against the digital dark arts : Google
    • Project Execution: Running the Project: Google

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