Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Care, Information Technology Operations, Health Information Management, Product Support, Issue Tracking, Electronic Medical Record, Medical Records, Medical Terminology, Network Troubleshooting

Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Improvement, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis

Skills you'll gain: Prompt Engineering, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Customer Service, Email Marketing, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation, Content Creation

Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management

Skills you'll gain: Package and Software Management, File Systems, Microsoft Windows, Desktop Support, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, Technical Support and Services, File Management, Linux Commands, Software Installation, Identity and Access Management, Authorization (Computing), Virtualization

Skills you'll gain: Web Content Accessibility Guidelines, Diversity Awareness, Disabilities, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Education and Training, Visual Impairment Education, End User Training and Support, Microsoft Windows, Productivity

Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Process Improvement, Automation, Prioritization

Skills you'll gain: Hardware Troubleshooting, Desktop Support, Network Troubleshooting, Computer Hardware, System Configuration, Network Administration, Computer Displays, Technical Support, Peripheral Devices, Data Storage

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, User Acceptance Testing (UAT), Automation, Problem Solving, Design, Order Fulfillment

Skills you'll gain: Cybersecurity, Application Security, Information Systems Security, Software Installation, System Configuration, Data Management, Computer Hardware, Data Security, Data Storage, Microsoft Windows, Firewall, Disaster Recovery, Encryption, Identity and Access Management

Skills you'll gain: Microsoft Windows, Command-Line Interface, Operating Systems, System Configuration, System Software, Systems Administration, OS Process Management, Information Technology Operations, System Monitoring, Network Administration, User Accounts, Graphical Tools

Skills you'll gain: Medical Privacy, Health Information Management, Security Awareness, Cloud Security, Encryption, Personally Identifiable Information, Health Care, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Cryptography, Health Policy, Information Privacy, Regulatory Compliance, Cloud Computing, Patient Safety