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    Salesforce Online Courses

    Explore courses developed by Salesforce and find the right program for you. Develop in-demand skills with industry expert-led lessons.

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    Explore the Salesforce Course Catalog

    • C

      Coursera

      Navigating Generative AI: A CEO Playbook

      Skills you'll gain: Generative AI, Organizational Change, Business Leadership, Business Transformation, Digital Transformation, Google Cloud Platform, Data Ethics, Organizational Strategy, Business Strategy, Change Management, Prompt Engineering, Business Ethics, Employee Training, Risk Management, Customer experience improvement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      88 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Beyond the Basics: Expand Your Copilot for Sales Expertise

      Skills you'll gain: Microsoft Copilot, Forecasting, Revenue Forecasting, Sales Pipelines, Sales Strategy, Sales, Sales Enablement, Sales Management, Microsoft 365, Microsoft Teams, Artificial Intelligence, Ethical Standards And Conduct, Prompt Engineering, Data Integration, Data Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Guía práctica para gestionar las relaciones profesionales

      Skills you'll gain: Active Listening, Enthusiasm, Social Skills, Interpersonal Communications, Cultural Diversity, Writing, Relationship Building, Professional Development, Professionalism, Business Communication, Empathy, Communication, Assertiveness, Verbal Communication Skills, Oral Expression, Constructive Feedback, Public Speaking, Productivity, Brand Awareness

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      GenAI for Sales Development Representatives

      Skills you'll gain: Sales Development, Customer Engagement, Lead Generation, Generative AI Agents, Sales Management, Customer experience improvement, Sales Prospecting, Productivity Software, Sales, Business Workflow Analysis, ChatGPT, Business Ethics

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Impulsa la productividad mediante la pila de tecnología

      Skills you'll gain: Customer Relationship Management (CRM) Software, Sales Development, Technical Sales, Salesforce, Sales Prospecting, Sales, Lead Generation, Sales Strategy, Business Software, Productivity Software, Social Media, LinkedIn, Video Production

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      The AI Ladder: A Framework for Deploying AI in your Enterprise

      Skills you'll gain: Information Architecture, Strategic Decision-Making, Enterprise Architecture, Data Strategy, Business Strategy, Business Process Automation, Digital Transformation, Analysis, Data Architecture, Artificial Intelligence, Business Technologies, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      387 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      Z

      Zoho Corporation

      Fundamental Sales Concepts — An Overview

      Skills you'll gain: Sales Management, Selling Techniques, Customer Relationship Management, Customer Relationship Management (CRM) Software, General Sales Practices, Sales Process, Sales Strategy, Sales, Customer Relationship Building, Sales Pipelines, B2B Sales

      Beginner · Course · 1 - 3 Months

    • B

      Board Infinity

      Getting Started with Cloud Foundry

      Skills you'll gain: Cloud Foundry, Application Deployment, CI/CD, Cloud Platforms, Cloud Computing Architecture, Cloud Computing, Cloud Services, Cloud-Native Computing, Service Management, Cloud Security, Platform As A Service (PaaS), Containerization, System Monitoring, Command-Line Interface

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Dialogflow CX: Bot Building Basics

      Skills you'll gain: Virtual Environment, Agentic systems, Interactive Design, User Experience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      25 reviews

      Beginner · Project · Less Than 2 Hours

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Sales Managers: Data-Driven Sales Forecasting

      Skills you'll gain: Sales Pipelines, Sales Management, Sales Enablement, Sales Process, Sales, Sales Strategy, Customer Engagement, Sales Training, Generative AI Agents, Customer experience improvement, Lead Generation, Forecasting, Business Ethics, Prioritization

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Models & Frameworks to Support Sales Planning

      Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales Enablement, Sales Training, Customer Relationship Building, Business, Communication, Negotiation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      76 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      B

      Board Infinity

      Salesforce Omnistudio

      Skills you'll gain: Spring Framework, Scalability, Software Architecture, Maintainability, Java, Dependency Analysis, Software Design Patterns, Object Oriented Programming (OOP), Testability, Transaction Processing

      Intermediate · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular salesforce courses

    • Navigating Generative AI: A CEO Playbook: Coursera
    • Beyond the Basics: Expand Your Copilot for Sales Expertise: Microsoft
    • Guía práctica para gestionar las relaciones profesionales: Salesforce
    • GenAI for Sales Development Representatives: Coursera Instructor Network
    • Impulsa la productividad mediante la pila de tecnología: Salesforce
    • The AI Ladder: A Framework for Deploying AI in your Enterprise: IBM
    • Fundamental Sales Concepts — An Overview: Zoho Corporation
    • Getting Started with Cloud Foundry: Board Infinity
    • Dialogflow CX: Bot Building Basics: Google Cloud
    • GenAI for Sales Managers: Data-Driven Sales Forecasting: Coursera Instructor Network

    Frequently Asked Questions about Salesforce

    Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and other related activities. It provides companies with a centralized system to store and manage customer information, track sales and leads, automate various business processes, and enhance customer relationships. Salesforce offers a wide range of features and functionalities, including sales force automation, marketing automation, service management, analytics, and more. It is widely used by businesses of all sizes across industries to streamline their operations, improve productivity, and drive growth.‎

    Whether you’re learning Salesforce for career opportunities, business management, or personal development, having a clear goal is key. Regular practice through real-world Salesforce tasks enhances learning. Join communities like the Salesforce Trailblazers or Reddit’s r/salesforce for support and networking. Work on real projects such as creating workflows or reports. ‎

    To excel in Salesforce, you should focus on gaining expertise in the following skills:

    1. Salesforce Administration: Understanding the fundamentals of Salesforce and its various features, including user management, data management, security, and workflows.

    2. Salesforce Development: Mastering Apex, Salesforce's programming language, and Visualforce, its proprietary markup language. This will enable you to customize and extend the functionality of Salesforce. Additionally, knowledge of Lightning Web Components (LWC) is valuable for building modern and responsive user interfaces.

    3. Salesforce Integration: Being able to seamlessly integrate Salesforce with other applications and systems through APIs and web services. This skill allows you to exchange data and automate processes between Salesforce and external platforms.

    4. Data Analysis and Reporting: Proficiency in creating reports and dashboards to analyze data within Salesforce. Being able to extract meaningful insights aids in better decision-making and optimizing business processes.

    5. Salesforce AppExchange: Familiarity with AppExchange, Salesforce's marketplace for third-party applications. This skill allows you to leverage existing apps and solutions to enhance the functionality of Salesforce for your organization.

    6. Salesforce Lightning Platform: Understanding the Lightning Platform, including features such as Lightning App Builder and the Lightning Experience interface. This skill enables you to design and create user-friendly and visually appealing applications on top of the Salesforce platform.

    Remember, Salesforce continually evolves, so staying updated with the latest releases and enhancements through continuous learning and exploring new resources is crucial for maintaining expertise in this domain.‎

    With Salesforce skills, you can pursue a variety of job opportunities across industries. Some common job roles include:

    1. Salesforce Administrator: As a Salesforce Administrator, you will oversee the implementation, configuration, and maintenance of Salesforce for an organization. You will handle user management, data management, and collaborate with various teams to ensure effective use of the platform.

    2. Salesforce Developer: Salesforce Developers build and customize applications on the Salesforce platform. They create custom objects, triggers, workflows, and Apex code to meet specific business requirements.

    3. Salesforce Consultant: Salesforce Consultants work closely with clients to understand their business needs and provide solutions using the Salesforce platform. They offer guidance on best practices, implement Salesforce solutions, and provide ongoing support.

    4. Salesforce Business Analyst: Salesforce Business Analysts bridge the gap between business objectives and technical implementation. They gather requirements, analyze business processes, and recommend Salesforce solutions to optimize workflows and improve efficiency.

    5. Salesforce Sales Representative: Salesforce Sales Representatives focus on selling Salesforce products and services to potential clients. They have a deep understanding of the platform's capabilities and can effectively demonstrate its value to potential customers.

    6. Salesforce Project Manager: Salesforce Project Managers oversee the successful implementation of Salesforce projects. They handle project planning, resource allocation, and ensure that projects are delivered on time and within budget.

    7. Salesforce Marketing Manager: Salesforce Marketing Managers leverage the Salesforce Marketing Cloud to design, execute, and analyze marketing campaigns. They utilize data-driven insights to improve customer engagement and drive revenue.

    8. Salesforce Solution Architect: Salesforce Solution Architects design and implement complex Salesforce solutions that align with business goals. They have a broad understanding of the platform and ensure that the technical architecture supports scalability, security, and sustainability.

    These are just a few examples, and the Salesforce ecosystem offers a wide range of opportunities. Whether you are interested in administration, development, consulting, or sales, acquiring Salesforce skills opens up numerous career paths for you.‎

    People with a background in sales, customer relationship management (CRM), or information technology (IT) are best suited for studying Salesforce. Additionally, individuals with strong problem-solving skills, data analysis abilities, and an interest in technology are likely to excel in Salesforce studies.‎

    There are several topics that you can study that are related to Salesforce. Here are some suggestions:

    1. Salesforce Administration: Learn how to configure and manage Salesforce CRM, including user management, data management, and workflow automation.

    2. Salesforce Development: Master the skills needed to build custom applications and functionalities on the Salesforce platform using Apex (Salesforce's proprietary programming language) and other development tools.

    3. Salesforce Marketing Cloud: Explore how to utilize Salesforce Marketing Cloud to create targeted marketing campaigns, manage customer journeys, and analyze campaign performance.

    4. Salesforce Service Cloud: Dive into the tools and features of Salesforce Service Cloud to provide excellent customer service and support, including case management, knowledge base creation, and omni-channel support.

    5. Salesforce Lightning: Discover how to leverage Salesforce Lightning, the modern user interface for Salesforce, to create dynamic and responsive user experiences.

    6. Salesforce Reports and Dashboards: Learn how to create and analyze reports and dashboards in Salesforce, enabling you to gain valuable insights from your data.

    7. Salesforce Integration: Understand how to integrate Salesforce with other systems and platforms, such as third-party applications, using various integration techniques.

    These topics should provide a solid foundation for anyone looking to enhance their Salesforce skills and knowledge.‎

    Online Salesforce courses offer a convenient and flexible way to enhance your knowledge or learn new Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and other related activities. It provides companies with a centralized system to store and manage customer information, track sales and leads, automate various business processes, and enhance customer relationships. Salesforce offers a wide range of features and functionalities, including sales force automation, marketing automation, service management, analytics, and more. It is widely used by businesses of all sizes across industries to streamline their operations, improve productivity, and drive growth. skills. Choose from a wide range of Salesforce courses offered by top universities and industry leaders tailored to various skill levels.‎

    Choosing the best Salesforce course depends on your employees' needs and skill levels. Leverage our Skills Dashboard to understand skill gaps and determine the most suitable course for upskilling your workforce effectively. Learn more about Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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