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Results for "call center experience"
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems
Status: Free TrialUniversity of Washington
Skills you'll gain: Business Communication, Business Correspondence, Professional Networking, English Language, Writing, Telephone Skills, Vocabulary, Communication, Verbal Communication Skills, Business, Scheduling
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
Status: Free TrialCVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Inbound Calls, Data Entry, Customer Data Management, Telephone Skills, Personal Development, Customer Inquiries, Customer Service, Data Management, Teamwork, Verbal Communication Skills, Performance Measurement, Professional Development, Growth Mindedness, Business Metrics, Time Management, Communication, Problem Solving
Status: Free TrialStatus: AI skillsGoogle
Skills you'll gain: UI/UX Research, User Research, Responsive Web Design, Wireframing, Usability Testing, Storyboarding, User Experience Design, Information Architecture, Design Research, Figma (Design Software), Sprint Retrospectives, Mockups, Cross Platform Development, Prototyping, User Experience, Usability, Persona (User Experience), Design Thinking, Interviewing Skills, Applicant Tracking Systems
Status: Free TrialUniversity of Michigan
Skills you'll gain: Sampling (Statistics), Usability Testing, Surveys, User Research, UI/UX Research, Qualitative Research, User Experience Design, Design Research, Survey Creation, User Experience, Prototyping, Usability, Interviewing Skills, User Centered Design, Wireframing, A/B Testing, Design Thinking, Persona (User Experience), User Feedback, Design Strategies
What brings you to Coursera today?
Status: Free TrialSkills you'll gain: Jupyter, Web Scraping, Python Programming, Data Collection, Object Oriented Programming (OOP), Pandas (Python Package), Programming Principles, Data Structures, NumPy, Data Processing, Data Manipulation, Application Programming Interface (API), Data Import/Export, Computer Programming, Data Analysis
Status: Free TrialStatus: AI skillsSkills you'll gain: Project Closure, Agile Project Management, Project Management Life Cycle, Project Planning, Project Management, Project Controls, Milestones (Project Management), Communication Planning, Agile Methodology, Project Risk Management, Project Scoping, Sprint Retrospectives, Sprint Planning, Agile Product Development, Backlogs, Project Schedules, Project Performance, Project Documentation, Interviewing Skills, Applicant Tracking Systems
Status: NewStatus: Free TrialStarweaver
Skills you'll gain: Business Writing, Active Listening, Concision, Data Storytelling, Customer Insights, Data Visualization, Storytelling, Non-Verbal Communication, Sales Strategy, Writing, Writing and Editing, Empathy, Technical Writing, Sales Presentation, Business Communication, Interpersonal Communications, Communication, Technical Communication, Communication Strategies, Marketing Communications
Status: Free TrialUniversity of Michigan
Skills you'll gain: Multimedia, Learning Theory, Web Content Accessibility Guidelines, Instructional Design, Educational Materials, Program Evaluation, Course Development, Design, Professional Development, Education Software and Technology, Design Thinking, Motivational Skills, Adult Learning Principles, Brainstorming, Diversity Equity and Inclusion Initiatives, Needs Assessment, Storyboarding, Content Creation, User Centered Design, Student-Centred Learning
Status: Free TrialIE Business School
Skills you'll gain: Customer experience strategy (CX), Customer experience improvement, Consumer Behaviour, Branding, Employee Engagement, Business Ethics, Customer Insights, Brand Management, Brand Strategy, User Experience, Experience Design, Business Risk Management, Leadership
Status: Free TrialStatus: AI skillsGoogle
Skills you'll gain: Package and Software Management, Systems Administration, Computer Networking, IT Infrastructure, OSI Models, Desktop Support, Information Systems Security, Network Troubleshooting, Technical Support, Routing Protocols, Computer Hardware, Network Security, Cybersecurity, Microsoft Windows, Network Administration, Lightweight Directory Access Protocols, File Systems, Interviewing Skills, Applicant Tracking Systems, Resilience
In summary, here are 10 of our most popular call center experience courses
- CVS Health Call Center Customer Service:Â CVS Health
- Business English: Networking:Â University of Washington
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- Call Center Customer Service:Â CVS Health
- Google UX Design:Â Google
- User Experience Research and Design:Â University of Michigan
- Python for Data Science, AI & Development:Â IBM
- Google Project Management::Â Google
- Global Business Communication:Â Starweaver
- An Introduction to Learning Experience Design (LXD):Â University of Michigan
