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Results for "voice of the customer (voc) analysis"
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
Skills you'll gain: Data Wrangling, Data Cleansing, Data Analysis, Data Manipulation, Data Import/Export, Exploratory Data Analysis, Statistical Analysis, Regression Analysis, Predictive Modeling, Pandas (Python Package), Scikit Learn (Machine Learning Library), Data-Driven Decision-Making, Statistical Modeling, Machine Learning Methods, Feature Engineering, Python Programming, NumPy
Skills you'll gain: Big Data, Data Analysis, Statistical Analysis, Apache Hadoop, Apache Hive, Data Collection, Data Mart, Data Warehousing, Data Storytelling, Apache Spark, Data Cleansing, Data Lakes, Data Visualization Software, SQL
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
- Status: Free
Yale University
Skills you'll gain: Investment Banking, Risk Management, Financial Market, Financial Regulation, Financial Services, Finance, Business Risk Management, Securities (Finance), Financial Policy, Capital Markets, Behavioral Economics, Banking, Corporate Finance, Governance, Insurance, Underwriting, Equities, Derivatives, Mortgage Loans, Decision Making
California Institute of the Arts
Skills you'll gain: Typography, Design Elements And Principles, Graphic Design, Graphic and Visual Design, Logo Design, Digital Design, Color Theory, Adobe InDesign, Brand Strategy, Style Guides, Branding, Graphic and Visual Design Software, Creative Design, Design, Visual Design, Design Strategies, Design Reviews, Design Research, Storytelling, Adobe Creative Cloud
- Status: Free
Yale University
Skills you'll gain: Growth Mindedness, Optimism, Positive Behavior Support, Goal Setting, Resilience, Self-Awareness, Emotional Intelligence, Mental Health, Psychology, Social Skills, Behavior Management, Decision Making, Time Management
- Status: Free
University of London
Skills you'll gain: Verbal Communication Skills, Presentations, Public Speaking, Communication, Self-Awareness, Interpersonal Communications, Personal Attributes, Professionalism
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
- Status: New AI skills
Google
Skills you'll gain: Threat Modeling, Network Security, Incident Response, Vulnerability Management, Computer Security Incident Management, Hardening, Stakeholder Communications, Intrusion Detection and Prevention, Security Management, Cyber Threat Intelligence, Threat Management, Cybersecurity, Network Protocols, Cloud Security, Vulnerability Assessments, Operating Systems, File Systems, Security Controls, Debugging, Python Programming
Skills you'll gain: Excel Formulas, Microsoft Excel, Spreadsheet Software, Power BI, Microsoft Power Platform, Data Analysis, Pivot Tables And Charts, Data Cleansing, Data Manipulation
In summary, here are 10 of our most popular voice of the customer (voc) analysis courses
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- CVS Health Call Center Customer Service: CVS Health
- Data Analysis with Python: IBM
- Introduction to Data Analytics: IBM
- Customer Service Fundamentals: Knowledge Accelerators
- Financial Markets: Yale University
- Graphic Design: California Institute of the Arts
- The Science of Well-Being: Yale University
- Finding Your Professional Voice: Confidence & Impact: University of London
- Customer Analytics: University of Pennsylvania