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    University of California, Irvine
    Intercultural Communication and Conflict Resolution
    • About
    • Outcomes
    • Modules
    • Recommendations
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    1. Browse
    2. Business
    3. Business Essentials
    University of California, Irvine

    Intercultural Communication and Conflict Resolution

    This course is part of Conflict Management Specialization

    Najla DeBow
    Amit Kothari

    Instructors: Najla DeBow

    Instructors

    Instructor ratings

    We asked all learners to give feedback on our instructors based on the quality of their teaching style.

    4.5 (101 ratings)
    Najla DeBow
    Najla DeBow
    University of California, Irvine
    10 Courses•130,627 learners
    Amit Kothari
    Amit Kothari
    University of California, Irvine
    1 Course•33,313 learners

    33,313 already enrolled

    Included with Coursera Plus

    •Learn more
    5 modules
    Gain insight into a topic and learn the fundamentals.
    4.5

    (594 reviews)

    5 hours to complete
    3 weeks at 1 hour a week
    Flexible schedule
    Learn at your own pace
    96%
    Most learners liked this course

    5 modules
    Gain insight into a topic and learn the fundamentals.
    4.5

    (594 reviews)

    5 hours to complete
    3 weeks at 1 hour a week
    Flexible schedule
    Learn at your own pace
    96%
    Most learners liked this course
    • About
    • Outcomes
    • Modules
    • Recommendations
    • Testimonials
    • Reviews

    Skills you'll gain

    • Cultural Sensitivity
    • Communication
    • Interpersonal Communications
    • Communication Strategies
    • Diversity Awareness
    • Intercultural Competence
    • Conflict Management
    • Cultural Diversity

    Details to know

    Shareable certificate

    Add to your LinkedIn profile

    Taught in English

    See how employees at top companies are mastering in-demand skills

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    Build your subject-matter expertise

    This course is part of the Conflict Management Specialization
    When you enroll in this course, you'll also be enrolled in this Specialization.
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    There are 5 modules in this course

    Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

    Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

    Get started with the course! Begin by reading the Course Overview and completing the Course Survey.

    What's included

    1 video3 readings

    1 video•Total 3 minutes
    • Welcome Video•3 minutes•Preview module
    3 readings•Total 30 minutes
    • Course Overview•10 minutes
    • About our Guest Speakers•10 minutes
    • Pre-Course Survey•10 minutes

    In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.

    What's included

    6 videos

    6 videos•Total 49 minutes
    • Dimensions of Intercultural Interactions and Conflict - Lesson 1•13 minutes•Preview module
    • Dimensions of Intercultural Interactions and Conflict - Lesson 2•11 minutes
    • Case Study - Outsourcing Team Conflict•8 minutes
    • Case Study - Cultural Customs•4 minutes
    • Case Study - Cultural Communication in Leadership•3 minutes
    • Interview with Julie Espy•7 minutes

    In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.

    What's included

    6 videos1 peer review

    6 videos•Total 41 minutes
    • Analyze the Dynamics of Intercultural Interactions - Lesson 1•9 minutes•Preview module
    • Analyze the Dynamics of Intercultural Interactions - Lesson 2•7 minutes
    • Case Study - Paper Company Concerns•9 minutes
    • Case Study - Executive Advice•3 minutes
    • Case Study - Charity Donation•3 minutes
    • Interview with Konrad Reid•8 minutes
    1 peer review•Total 60 minutes
    • Dealing with Intercultural Communication and Conflict Resolution in our lives•60 minutes

    In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.

    What's included

    7 videos1 peer review

    7 videos•Total 63 minutes
    • Strategies for Success in Intercultural Interactions - Lesson 1•8 minutes•Preview module
    • Strategies for Success in Intercultural Interactions - Lesson 2•22 minutes
    • Case Study - Team Meeting•7 minutes
    • Case Study - Team Concerns•3 minutes
    • Case Study - Productivity Issues•3 minutes
    • Interview with Patrick Gough•11 minutes
    • Interview with Brent Rasmussen•5 minutes
    1 peer review•Total 60 minutes
    • Develop a Case Study involving Intercultural Communication and Conflict Resolution•60 minutes

    Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

    What's included

    1 video2 readings

    1 video•Total 1 minute
    • End of Course Video•1 minute•Preview module
    2 readings•Total 20 minutes
    • Message from UCI Extension•10 minutes
    • Post-Course Survey•10 minutes

    Instructors

    Instructor ratings

    Instructor ratings

    We asked all learners to give feedback on our instructors based on the quality of their teaching style.

    4.5 (101 ratings)
    Najla DeBow
    Najla DeBow
    University of California, Irvine
    10 Courses•130,627 learners
    Amit Kothari
    Amit Kothari
    University of California, Irvine
    1 Course•33,313 learners

    Offered by

    University of California, Irvine

    Offered by

    University of California, Irvine

    Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UC Irvine’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

    Explore more from Business Essentials

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    Why people choose Coursera for their career

    Felipe M.
    Learner since 2018
    "To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
    Jennifer J.
    Learner since 2020
    "I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
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    "Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

    Learner reviews

    4.5

    594 reviews

    • 5 stars

      66.83%

    • 4 stars

      22.72%

    • 3 stars

      5.05%

    • 2 stars

      2.18%

    • 1 star

      3.19%

    Showing 3 of 594

    W
    WG
    5

    Reviewed on Aug 27, 2020

    This course is very interesting. you never know until you attempt to learn. i am so grateful to have participated in it.

    K
    KM
    5

    Reviewed on Nov 26, 2019

    I learned a lot of information about different countries cultures, it was very interesting

    N
    NA
    5

    Reviewed on Nov 9, 2020

    I learned how to over come the conflict between different culture. This course is very useful for my current situation.

    View more reviews

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