.

It was a great course, however I dont appreciate Coursera using my certificate to advertise. No, its not 2-4 hours a week at 4 weeks. Its 3 times that many hours on a good day, let a one a bad one, and this course was 5 weeks. If you're going to add things like that, at least be honest and put how many hours I actually spent working in this class. Im not an ad, Ive paid to be here already. Show some class.

insightful and comprehensive course that provides a solid foundation for anyone looking to enter the technical support field. It covers a wide range of topics, from basic troubleshooting techniques to the nuances of customer interactions and effective support workflows.

Great video content, but some of the questions and answers seemed to be worded in ways I am not familiar with. There were a couple gramar and spelling errors as well, but overall the curriculum was delivered and received well.

I really did enjoy this course. Lots of information given and to take in. My only concern wias during the lab portion. Trying to follow along visually with the video was hard, as the was going a bit fast to follow along.

well detailed and practical with hands on activites to test out acquired knowlwdge. only problem was that i couldnt access the service now platform with the provided link and there was no assitance available to help out

Good course for beginners, however, it lacks visual presentations. Many people learn and remember pictures, it would be even better if you had incorporated visual presentations.

Thanks for the efforts.

The ServiceNow Project had a problem that I couldn't get resolved because their Helpdesk and Chat system are terrible. Other then that the course was very good.

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

This is a great course that's brilliantly laid out and I recommend completing it if you want to start a career in IT.

A great introduction to the field, and the most valuable is the practicality of the approach.

A very good course for gaining all the brief knowlegde about "What is Technial Support " .

Some problems with modules questions that would not respond otherwise okay to go.

Sometimes it feels like a lot of repeating information and needs more structure.

The course

was really

helpful

and informative

content

about

tech support

Great Info! May need a bit of modernizing, but that may just be me

But after completion of this course, no guarantee to get job

Its kinda boring but very informative and useful.

Good short course got what I wanted from it.

Amazing experience and highly interactive

Basic, but informative and foundational.

It's basic but it's a good review!

Helpful with ticketing systems

It taught I learned

great course