Very inspiring but it could be better if more original models could be shared for analyzing customers.

As a undergraduate economics student, it helped me develop a thinking in business which is invaluable.

After successfully completing the quizzes, it would be good to know which answers were wrong and why.

Some parts have been challenging. But a willing and learning mind surely can overcome the challenges

Interesting. I would say there is clear lack of technical details but overall the cource is very good

Totally was nice, but could be better if some concept could go more deep, instead of 5 seconds talks

The material in the course is great, but it's too short. I'd prefer a longer, more in-depth course.

Very informative. Interesting topics, and strategies that can be used to up the level of the team.

It could be a little bit more advanced and have more practical examples and cases, like in week 5.

I found information interesting, but would have liked more exercises and application of knowledge.

One of my best experiences in learning through good teaching methods. The lectures are very good.

Was too basic, they might want to go deeper with the Analysis with some tool (R would be awesome)

A great introduction to what customer analytics is, though I expected for it to be more hands on

The last exam was not intuitive. I didn't feel it really helped solidify the learning as much.

explained a lot about basics of customer bhaviour.not recommended for expierienced professionals

I found this course insightful. I learnt about certain metrics that can be leveraged for growth.

Very informative, i hoped there would be more case studies and hands on examples. But awesome :)

Suitable for beginners, professors will give simple examples to help understand and understand.

Good for the beginners who want to acquaint themselves with analytics in customer service area.

Great course. However I would have appreciated more hands on examples, perhaps too theoretical.

Some lessons are now a bit outdated, might be good to incorporate some updates such as with AI

It was a great insight into customer analytics. Really liked fader, eric and ragu's teachings.

Really good information, but the test questions were not very well written, especially Part 2.

Great course for informing the correct mindset for analysis that solve real business problems.

The course was very informative. It could have benefitted from a little more technical tools.