Back to Introduction to Technical Support

Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

1,104 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to
prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT)
support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different
career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you
can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical ... ...

Top reviews

Jul 11, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

Jan 8, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

Filter by:

251 - 263 of 263 Reviews for Introduction to Technical Support

By Amin H

•

Jan 15, 2023

Raccomandato

By Hadi N

•

May 14, 2023

Was great!

By BATHULA P K

•

Jul 9, 2024

GOOD

By maqsudova i

•

Dec 21, 2024

zor

By Vincent O

•

Aug 31, 2022

By Faaizah S

•

Sep 2, 2024

There was some trouble with the Hands On Modules. Some of the instructions were not updated.

By Afreen K

•

Nov 8, 2024

,,,,,,,,,,,,,,,

By Mitch S

•

Apr 5, 2025

I feel as though some aspects could be explained better while in the videos. I had to frequently look up answers for more context. Additionally, the people featured in these videos don't offer much fruitful insight as it seems that say what the company they represent may want to hear.