Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
160,613 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HW

Nov 30, 2020

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

SS

Feb 4, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

5651 - 5675 of 10,000 Reviews for Technical Support Fundamentals

By Sampson F

May 30, 2018

Thankfully it seems that I already knew this, but it did teach me a few more things and give me a different and more in depth view on it.

By Srinivas M

Feb 27, 2018

Excellent course

I learn all the fundamental concepts of Computer hardware, networking, operating systems, security, troubleshooting etc.

By William A C

Feb 24, 2018

Very good course for IT Technical Support Fundamentals. I would recommend this course for anyone thinking about getting into IT Support.

By Daniel R

Feb 20, 2018

This course does a great job with introducing people to tech support and makes them feel welcome to the field. Very informative and fun.

By David B

Jan 26, 2018

Better than I expected! It was well thought out, organized and a great way to kick off the series of courses necessary for certification.

By Brandon H

Jun 11, 2025

It covers the basics to get a understanding of what Information Technology is. You gain a new level of knowledge wanting to learn more!!

By Raisul I

Dec 15, 2024

It was great learning fundamentals of technical support. Though it was foundational, but it was quite professional and fully explained .

By Terry E

Dec 13, 2024

Informative for a beginner like myself. I don’t believe this alone is going to get you a job but for sure a step in the right direction.

By Jayy G

Sep 23, 2024

All the instructors were great at teaching the respective IT modules and breaking it down to where anyone can pick it up and understand!

By Rodolfo H J

Jun 2, 2024

Very informative. I went through it to refresh my knowledge. It was a fun experience relearning stuff that would otherwise be forgotten.

By Deleted A

Mar 18, 2024

I enjoyed that it catered to my learning needs, I learn best hands on and I was able to learn doing just that with hands on practical's.

By Rita R

Mar 1, 2024

Finally done Thank you. I give *****. The course helped me to learn new skills, and the Help support was very accommodating and helpful.

By Jaywant S

Oct 13, 2023

Coursera is a legit and a well-renowned platform that offers high-quality courses, specializations and degree programs. Really I like it

By Carlos S

Jun 23, 2023

Was really helpful and exciting whole the time spent on it, really thanks to Google I'm really improving my IT skills and knowledge too.

By Stone C

Jun 18, 2023

Very informative and well formatted and well paced. Great intro to IT fundamentals. Can't wait to continue with the rest of the courses!

By David R

Feb 9, 2023

Great crosssection of materials covered and breadth of instructors who are informative at an introductory level in each of their fields.

By Donna M S

Jan 13, 2023

This is an excellent course refresher for someone who studied IT after a decade of being stagnant. Highly recommended. Thanks, Coursera!

By ASHARI B S

Dec 4, 2022

Thank you for all the informative and useful content. I really enjoyed browsing through and learning through all the materials provided.

By Sean P

Nov 3, 2022

Excellent Course! It was great at teaching the basics and I feel very confident about all that I will learn with this strong foundation.

By Nwigwe K C

Oct 23, 2022

I want to say thank you to the instructors for making the course as simple and understandable as possible, it was really an eye opener.

By Zade Y

Oct 19, 2022

I absolutely loved this course! It taught me a lot of information about the IT field and how to become an amazing IT Support Specialist!

By David o

Sep 30, 2022

Thanks so much coursera for giving me the opportunity to learn and improve myself and also for showing me the great possibilities ahead

By Chinonyerem O

Sep 13, 2022

It was an awesome experience!

I look forward to taking more courses on this space. Thanks to the amazing instructors. THANK YOU GOOGLE!!!

By Holy F

Aug 6, 2022

highly recommend this course to anyone interseted in IT. The program was engaging and very helpful. I was able to learn while studying.

By Chika E

Apr 23, 2022

Absolutely amazing course. Well-spaced and convenient to learn, informative, and easy to comprehend. I am excited about my future in IT!