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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.8
stars
118 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

HM

Apr 17, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

JF

May 18, 2025

Strong theoretical overview of ITIL 4’s service value system. Ideal for foundational knowledge but requires external resources for deeper implementation strategies.

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26 - 50 of 109 Reviews for ITIL V4 Introduction to Service Management Concept

By JAYESH S

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Jun 29, 2025

A must for IT professionals! Simplifies ITIL V4 concepts with structured, practical content.

By Narayan N

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Apr 23, 2025

Well-structured overview of ITIL V4, ideal for grasping core service management principles.

By vasanti k

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Jun 6, 2025

A must-take foundation for anyone serious about excelling in IT service management roles.

By Hara P

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Apr 16, 2025

Clear overview of ITIL practices, enhancing service management understanding effectively.

By Tapasi T

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Jun 15, 2025

Great value course with practical insights into ITIL V4 service operations and strategy.

By Ahir V

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May 16, 2025

Simplifies ITIL language and models for easier understanding and real-world application.

By Rina s

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Jun 27, 2025

Excellent service management introduction with clear explanations of ITIL V4 concepts.

By Sasmita S

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Apr 20, 2025

Great foundational insight into ITIL V4 service management principles and practices.

By Tejas S

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May 1, 2025

Good overview of service management, but lacks deeper case studies for application.

By Piti K

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May 16, 2025

Great introduction, clear concepts, valuable for IT service management beginners.

By ava w

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Apr 26, 2025

A clear, structured overview of service management concepts for IT professionals.

By Sourav P

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May 22, 2025

Clear framework improving IT service delivery through structured best practices.

By Ramniwas m

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Apr 27, 2025

Solid ITIL basics—clear, concise, and great for beginners in service management.

By Pari M

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Jul 15, 2025

Clear, concise overview of ITIL V4 principles for effective service management.

By ARYAN N

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Jul 10, 2025

ITIL V4 concepts simplified, with professional delivery and practical examples.

By Joe L

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May 29, 2025

Engaging and clear breaks down complex ideas into actionable learning points.

By Snehal P

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Jun 19, 2025

This course simplifies ITIL V4 for effective learning and quick application.

By Ramachandra G

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May 31, 2025

perfectly explains service value chains and key relationships for beginners.

By swarali m

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May 28, 2025

Excellent service value chain breakdown for immediate workplace application.

By Kiran k

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Jun 20, 2025

Solid overview of ITIL V4 principles and service management best practices.

By Anika J

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Jul 16, 2025

Clear introduction to ITIL V4 service management principles and practices.

By snehalata s

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Jul 3, 2025

perfect stepping stone for ITIL certification and real-world application.

By Jessica R

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Jun 21, 2025

Best first step builds a solid foundation before advanced ITIL 4 modules.

By Lovely P

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Apr 21, 2025

Essential guide to ITIL V4, simplifying service management core concepts.

By Raja B

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May 7, 2025

Superb course, clear concepts, well-structured, and great for beginners.