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Learner Reviews & Feedback for Retail Customer Service by CVS Health
23 ratings
About the Course
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced
skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer
information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and
shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent
customer service is provided during any transaction. By the end of the course, you will be able to: - Create positive interac...
skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer
information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and
shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent
customer service is provided during any transaction. By the end of the course, you will be able to: - Create positive interac...
Top reviews
SE
Aug 5, 2023
Great course I love and respect people and customers, I love working hard.
DL
Jan 30, 2024
Nice course covering many aspects about Retail Customer Service.
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1 - 7 of 7 Reviews for Retail Customer Service
By Susheel E
•Aug 5, 2023
Great course I love and respect people and customers, I love working hard.
By D'Angelo L
•Jan 30, 2024
Nice course covering many aspects about Retail Customer Service.
By Sana A
•Mar 18, 2025
"Thank you for the valuable information."
By Ryan T A
•Dec 13, 2023
Good concise course
By Phuthego F
•Sep 28, 2024
the best
By DEBANJAN P
•Mar 25, 2025
good
By Ryan K D
•Jul 31, 2024
Goes over good information for working in retail, but probably going to get trained if hired and not applicable to all customer service like first 2.