CVS Health
CVS Health Retail Customer Service Professional Certificate

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CVS Health

CVS Health Retail Customer Service Professional Certificate

Launch your career in retail customer service. In this program, you'll learn important job-ready skills to excel in customer service. No prior experience needed.

Denielle Booth
Ricky La
Cory McLaren

Instructors: Denielle Booth

3,771 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(77 reviews)

Beginner level

Recommended experience

2 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(77 reviews)

Beginner level

Recommended experience

2 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Create positive interactions with customers and de-escalate conflict

  • Process retail transactions in real-world situations

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Professional Certificate - 4 course series

What you'll learn

Skills you'll gain

Category: Empathy
Category: Time Management
Category: Customer Service
Category: Active Listening
Category: Problem Solving
Category: Root Cause Analysis
Category: Verbal Communication Skills
Category: Transaction Processing
Category: Positivity
Category: Communication
Category: Retail Store Operations
Category: Oral Expression
Category: Oral Comprehension
Category: Non-Verbal Communication
Category: Customer Complaint Resolution
Category: De-escalation Techniques
Interacting with Customers

Interacting with Customers

Course 221 hours

What you'll learn

Skills you'll gain

Category: Customer Relationship Building
Category: Greeting Customers
Category: De-escalation Techniques
Category: Empathy
Category: Social Media
Category: Product Knowledge
Category: Professionalism
Category: Retail Sales
Category: Customer Service
Category: Conflict Management
Category: Company, Product, and Service Knowledge
Category: Verbal Communication Skills
Category: Transaction Processing
Category: Retail Store Operations
Category: Customer Engagement
Category: Upselling
Category: Cross Selling
Retail Customer Service

Retail Customer Service

Course 321 hours

What you'll learn

Skills you'll gain

Category: Customer Service
Category: E-Commerce
Category: Professionalism
Category: Point of Sale
Category: Transaction Processing
Category: Customer Relationship Building
Category: Greeting Customers
Category: Data Entry
Category: Retail Store Operations
Category: Communication
Category: Inventory Management System
Category: Order Management Systems
Category: Payment Processing and Collection
Category: Customer Inquiries
Category: Teamwork
Category: Cash Register Operation
Category: Retail Sales

What you'll learn

Skills you'll gain

Category: Verbal Communication Skills
Category: Customer Complaint Resolution
Category: Conflict Management
Category: Call Center Experience
Category: Keyword Research
Category: Communication
Category: Problem Solving
Category: Customer Service
Category: Professionalism
Category: Interviewing Skills
Category: LinkedIn

Earn a career certificate

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Instructors

Denielle Booth
CVS Health
1 Course5,533 learners

Offered by

CVS Health

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (6/1/2024 - 6/1/2025)