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Learner Reviews & Feedback for GenerativeAI for Customer Success by Coursera Instructor Network

4.3
stars
33 ratings

About the Course

Did you know that companies using Generative AI in customer success see a significant improvement in customer satisfaction and operational efficiency? Discover how you can leverage this technology to transform your customer success strategies. This short course empowers customer success professionals and managers to enhance their strategies using Generative AI (GenAI) technologies. By completing this course, you'll be able to apply advanced GenAI tools to streamline your customer support processes, improve customer engagement, and increase overall employee satisfaction the very next day at work. By the end of this course, you will be able to: 1.Explain how GenAI can be used to improve customer success processes in your organization. 2.Resolve ethical and data privacy challenges when using GenAI in customer success strategies. 3.Create a plan to integrate GenAI into your customer success operations. This course is unique because it combines theoretical insights with practical applications, including real-world examples and case studies, to provide a comprehensive understanding of GenAI in customer success. To be successful in this course, you should have a background in customer success, customer service, or a related field, and a basic understanding of AI technologies....

Top reviews

SM

Jun 17, 2025

Super informative. Content is segmented in easy to grasp short courses. Highly Recommend

CG

Apr 26, 2025

Provided a lot of case studies and it's easy to follow, really enjoy it

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1 - 7 of 7 Reviews for GenerativeAI for Customer Success

By Peter S

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Apr 1, 2025

Not worth the price, it shares simple things that are out of common sense. I took the free one as it is overpriced for what it has to offer, just watch a bunch of YouTube videos, spare money.

By Stella M

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Jun 17, 2025

Super informative. Content is segmented in easy to grasp short courses. Highly Recommend

By Carol G

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Apr 26, 2025

Provided a lot of case studies and it's easy to follow, really enjoy it

By Ewa G

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Jan 26, 2025

Could not get better overview of GenAI function in CSM world

By Sreenidhi V

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May 31, 2025

Brief and to the point.

By Yohanna V

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Feb 23, 2025

muy bueno

By Dina C

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Aug 6, 2025

While the course provided a solid foundation on data privacy and ethical considerations, it felt overly repetitive and too focused on compliance topics rather than practical, customer service applications. I was hoping for more hands-on examples specific to customer success workflows and real-world use cases. The instructor could have benefited from more energy to keep the content dynamic.