In this capstone project, you’ll apply your systems analysis expertise to solve a real-world business challenge from start to finish. By integrating skills in requirements gathering, process modeling, and IT solution design, you’ll develop a comprehensive proposal that bridges technology and organizational needs. Through hands-on deliverables—including stakeholder-aligned requirements documents, data visualizations, and technical specifications—you’ll demonstrate your ability to transform business problems into actionable IT solutions.



System Analyst Capstone Project
This course is part of IBM Systems Analyst Professional Certificate

Instructor: IBM Skills Network Team
Access provided by Coursera Learning Team
Recommended experience
What you'll learn
Master systems analysis, requirements gathering, and IT design to solve real business challenges with end-to-end solutions.
Design end-to-end IT solutions aligned with business goals using stakeholder feedback, feasibility analysis, and technical specs
Create professional requirements docs, process models & tech specs to implement effective IT solutions for real organizations
Refine IT solutions via prototyping and stakeholder feedback to align with business needs and technical feasibility
Skills you'll gain
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There are 5 modules in this course
In this module, you will initiate the capstone project by creating key foundational documents such as the project charter, stakeholder register, and stakeholder engagement plan tailored to a healthcare setting. You will identify and engage stakeholders across patient, clinical, administrative, and IT roles using structured interviews and engagement strategies. You’ll gather, document, and validate both functional and nonfunctional requirements using tools such as BRD, SRS, and use case diagrams. You will also create a requirements traceability matrix to ensure alignment with business goals, and model processes to identify inefficiencies in areas such as patient records, scheduling, and billing.
What's included
1 reading3 assignments5 plugins
This module focuses on planning and process modeling for the unified IT solution. You will create key project management artifacts such as a Work Breakdown Structure (WBS), a traceability matrix, and a risk register tailored to healthcare scenarios such as data breaches and system downtime. You will also develop SWOT analyses and visualize core patient workflows, such as appointment scheduling and billing using flowcharts and UML-based diagrams. These models will be validated using real data trends and stakeholder feedback to ensure alignment with project goals and user needs.
What's included
3 assignments4 plugins
In this module, you will work with real-world healthcare datasets to prepare, clean, and visualize patient and operational data. You’ll identify key fields in patient, appointment, and billing records, clean and format data in Excel, and verify its quality using a structured checklist. You’ll then create basic bar and line charts to highlight appointment volumes and billing trends. Finally, you’ll use an analytics platform to build interactive dashboards with filters and visualizations that help stakeholders explore patterns in patient satisfaction and wait times.
What's included
6 plugins
This module focuses on designing the system architecture and database schema for XYZ Health Solutions’ IT solution. You will model key system interactions using UML diagrams, such as use case and sequence diagrams, to represent patient management workflows. In parallel, you will analyze business requirements to identify core data entities, create conceptual and logical ERDs, and apply normalization through 3NF. You’ll then translate these designs into SQL DDL scripts for tables, keys, constraints, and indexes, and compile a detailed data dictionary to support implementation and documentation.
What's included
4 plugins
You will begin by reviewing and annotating test plans for completeness and alignment, using traceability matrices to ensure full requirement coverage. You’ll then design and write test cases using test-driven development (TDD) to validate system logic and behavior-driven development (BDD) scenarios using Gherkin syntax to capture realistic user interactions. Building on this, you will define a CI/CD pipeline by outlining deployment stages, stakeholder responsibilities, and coordination checkpoints with QA. You will also develop a monitoring plan by identifying system KPIs, setting alert triggers, and defining response strategies for incidents and post-mortems. These activities are designed to enhance system reliability, streamline collaboration across teams, and ensure readiness for deployment in production environments.
What's included
4 plugins
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