Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

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1,876,258 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(187,814 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(187,814 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

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Add to your LinkedIn profile

Taught in English
Recently updated!

May 2025

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Advance your career with in-demand skills

  • Receive professional-level training from Google
  • Demonstrate your technical proficiency
  • Earn an employer-recognized certificate from Google
  • Prepare for an industry certification exam
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Computer Hardware
Category: Technical Support
Category: Hardware Troubleshooting
Category: Software Installation
Category: Virtual Machines
Category: Computer Networking
Category: Linux
Category: Microsoft Windows
Category: Help Desk Support
Category: Computer Architecture
Category: Technical Documentation
Category: Customer Support
Category: Technical Communication
Category: Desktop Support

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Computer Networking
Category: OSI Models
Category: Routing Protocols
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Troubleshooting
Category: Virtual Private Networks (VPN)
Category: Data Integrity
Category: Wide Area Networks
Category: Network Routing
Category: Wireless Networks
Category: Network Security
Category: Network Architecture
Category: Network Infrastructure
Category: General Networking
Category: Local Area Networks
Category: Networking Hardware
Category: Network Administration

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: Windows PowerShell
Category: Package and Software Management
Category: User Accounts
Category: System Monitoring
Category: Remote Access Systems
Category: Operating Systems
Category: Virtualization
Category: Microsoft Windows
Category: File Systems
Category: File Management
Category: OS Process Management
Category: Software Installation
Category: Command-Line Interface
Category: Authorization (Computing)
Category: Systems Administration
Category: Linux

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Dynamic Host Configuration Protocol (DHCP)
Category: IT Infrastructure
Category: Lightweight Directory Access Protocols
Category: Network Troubleshooting
Category: Web Servers
Category: Active Directory
Category: Disaster Recovery
Category: Technical Consulting
Category: Virtualization
Category: System Monitoring
Category: Technical Support and Services
Category: Data Storage
Category: Server Administration
Category: Linux Administration
Category: Windows Servers
Category: User Accounts
Category: System Configuration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Malware Protection
Category: Encryption
Category: Authorization (Computing)
Category: Network Security
Category: Hardening
Category: Cryptography
Category: Wireless Networks
Category: Authentications
Category: Virtual Private Networks (VPN)
Category: Cyber Attacks
Category: Threat Detection
Category: Information Systems Security
Category: Network Administration
Category: Identity and Access Management
Category: Cybersecurity
Category: Security Management
Category: Information Technology
Category: Artificial Intelligence
Category: Application Security
Category: Security Awareness

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: Planning
Category: Interviewing Skills
Category: Generative AI
Category: Applicant Tracking Systems
Category: Branding
Category: Prompt Engineering
Category: Workforce Development
Category: Professional Development
Category: Resilience
Category: Business Writing
Category: Communication
Category: Problem Solving

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses13,242,454 learners

Offered by

Google

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.