Dell
Develop with Dell: IT Sales Specialization
1,711 enrolled
Dell

Develop with Dell: IT Sales Specialization

Launch Your Career In IT Sales. Gain the skills you need to become an IT seller.

Included with Coursera Plus

Get in-depth knowledge of a subject

(24 reviews)

Beginner level

Recommended experience

Flexible schedule
1 month at 6 hours a week
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject

(24 reviews)

Beginner level

Recommended experience

Flexible schedule
1 month at 6 hours a week
Earn a career credential
Share your expertise with employers

Overview

  • Identify basics of the sales process and the core skills you need as a seller.

  • Explore strategies for building rapport and discovering your customer's needs.

  • Discover keys for closing a sale.

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
23 practice exercises

Specialization - 3 course series

What you'll learn

  • Describe the sequence and significance of each stage of the sales process.

  • Demonstrate effective strategies for qualifying opportunities.

Skills you'll gain

Category: Business Communication
Category: Active Listening
Category: Communication
Category: Sales Process
Category: Sales Management
Category: Outside Sales
Category: Customer Relationship Building
Category: Sales Strategy
Category: Professional Networking
Category: Prioritization
Category: Sales
Category: Inside Sales
Category: Prospecting and Qualification

What you'll learn

  • Identify strategies for conveying insights to the right contact within the customer organization in a compelling manner.

  • Apply probing and drill-down questioning to uncover further important customer information.

Skills you'll gain

Category: Rapport Building
Category: Customer Relationship Building
Category: Data Centers
Category: Inside Sales
Category: Sales Presentation
Category: Communication
Category: Outside Sales
Category: Solution Selling
Category: Market Research
Category: Digital Transformation
Category: Technical Sales
Category: Technology Strategies
Category: Customer Insights
Category: Sales
Category: Interviewing Skills

What you'll learn

  • Evaluate the relationship between value propositions and buyer motivations.

  • Build and deliver a value proposition as a way to secure customer commitment.

Skills you'll gain

Category: Closing (Sales)
Category: Overcoming Objections
Category: Selling Techniques
Category: Sales Presentation
Category: Customer Service
Category: Verbal Communication Skills
Category: Value Propositions
Category: Inside Sales
Category: Outside Sales
Category: Sales
Category: Customer Analysis
Category: Sales Process

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Develop with Dell
Dell
12 Courses5,053 learners

Offered by

Dell

Why people choose Coursera for their career

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (8/1/2024 - 8/1/2025)